Customer Happiness Executive

2 weeks ago


Kuala Lumpur, Malaysia Fave Group Pte Ltd Full time

Department
- Operations - Customer Happiness
- Job posted on
- Jul 11, 2023
- Employee Type
- Full Time
- Experience range (Years)
- 0 - N.A.
- Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.Fave currently operates in 35 cities across Malaysia, Singapore, Indonesia and India.If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today**As a Customer Happiness Executive, you**
**will:

- **
- Deliver exceptional customer experience to our customers.
- Be familiar with all Fave products and processes in order to effectively provide a satisfactory resolution, by weighing the options from customer's, partner's and Fave's point of view.
- Deliver good content with proper structuring and grammar.
- Communicate clearly and efficiently with our customers as well as internal teams.

**Requirements**:

Willingness to work on Mon to Fri, 11am - 8pm
- Value punctuality and possess good time management skills.
- Be digital savvy and good with basic Excel and presentation skills.
- Willingness to take up challenges and not shy away from them.
- Be adaptable in a fast-paced working environment.



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