Customer Service Assistant

2 weeks ago

Kuala Lumpur, Malaysia Hearlife Centre Sdn Bhd Full time

**Job Summary**

**About Us**:
HearLIFE is the biggest One-Stop Hearing Care Group in South East Asia with regional offices located at Malaysia, Singapore, Indonesia, Thailand, Vietnam, Myanmar and South Korea. HearLIFE Malaysia currently headquartered in Kuala Lumpur and operates from six (6) outlets throughout Malaysia.

HearLIFE Hearing Care Centre offers comprehensive audiological products and services ranging from hearing assessment, counseling, hearing aids fitting, hearing implants mapping and evaluation, to aural rehabilitation and Auditory Verbal Therapy (AVT).

**Opportunity**:
HearLIFE is rapidly growing its customers reach & retail businesses, as well as constantly striving for customer service excellence. A new position as **Customer Service Assistant** is needed for HearLIFE Hearing Care Centre, Kuala Lumpur Head Office.

The most suitable applicants are those with excellent customer service skills, able to keep customer satisfaction at the core of every decision and behavior, accept ownership for effectively solving customer issues, complaints, and inquire, and at the same time proactively learning and improving to meet the ever-changing demand of the industry in relation to customer service excellence.

**Responsibilities and Duties**:
1) Mainly to handle Administrative and Customer Service Tasks at front-desk.

2) Assist the branch office to maintain excellent condition in providing professional services to customers.

3) Assist the branch office to provide excellent support to the business partners.

4) Assist the branch office to ensure the smooth running of its operation systems and Standard Operating Procedures.

5) Assist in-house clinicians at the branch office in the clinical works and procedures.

**Job Requirements**:
1) Utilizes personal and professional skills to promote excellent customer service.
- Effectively communicates with new & existing customers to demonstrate quality service.
- Maintains and supports a service oriented relationship with customers.
- Strives to preserve a professional & positive work environment.
- Create a friendly retail environment for an excellent customer experience.
- Utilizes customer service skills to effectively and efficiently handle telephone calls
- Demonstrates efficiency by handling calls promptly, professionally and determining priority based on the situation.
- Help in-house clinician to arrange for appointment with customers according to their schedules.
- Follow up on schedules and appointments made with the customers.
- Making calls to inform customers about new offers and promotions.

2) Utilizes job knowledge, judgment, and problem solving skills to ensure quality4) Utilizes organization and communications skills to maintain organization efficiencies
- Follows established accounting procedures for billing, documentation, and general customer visits recording.
- Identifies issues which may affect the billing process or customer service and takes appropriate action, including supervisor notification.
- Ensure proper handling of cash transaction with customers.
- Understands and ensure full utilization of company’s customer management program.
- Ensure proper and accurate communication between departments.
- Assist accounts and finance department on customer related issues.
- Assist clinical support department on customer related issues.
- Support any customers related tasks assigned by the management.

**Salary**: RM2,000.00 - RM3,500.00 per month

Supplemental pay types:

- Commission pay
- Performance bonus

  • Customer Relations Assistant

    4 days ago

    Kuala Lumpur, Malaysia Elken Service Sdn Bhd - Old Klang Road Full time

    **Responsibilities**: - To resolve customer complaint in a prompt and efficient manner. - To liaise with relevant departments in solving problem in an effective & timely manner. - To ensure the fulfillment of service appointments target set by Technical & Sales department nationwide. - To monitor on the status of Customer Feedback Form (CFF ) raised. - To...

  • Customer Service Manager

    7 days ago

    Kuala Lumpur, Malaysia Harmony New Energy Auto Service (Malaysia) Sdn. Bhd. Full time

    Job Title: Customer Service Manager - Automotive Industry Location: Malaysia Key Responsibilities: - Develop and implement customer service strategies, policies, and procedures to enhance overall customer satisfaction and loyalty. - Lead and motivate the customer service team to deliver exceptional service levels, meeting or exceeding key performance...

  • Customer Service

    4 days ago

    Kuala Lumpur, Malaysia Five Leaf Clover Technology (Malaysia) SDN. BHD. Full time

    The job scope of a customer service role involves providing assistance, information, and support to customers before, during, and after their interactions with a company's products or services. Customer service representatives play a crucial role in maintaining positive customer experiences, resolving issues, and building customer loyalty. Here are the...

  • Customer Service

    6 days ago

    Kuala Lumpur, Malaysia RedRadar International (Recruitment Agency) Full time

    **Position**:Customer Service Cum Sales Executive **Salary**: RM 2,000 - RM 2,500 + lunch provided + RM250 medical per year **Working Hours**: 8:30 AM - 5:30 PM **Working Days**: Monday - Friday **Location**: Ampang Hilir, 55100 Kuala Lumpur **Job Description**: - Manage customer relations - Manage customer complaints - Manage customer inquiries - Manage...

  • Customer Service Assistant

    6 days ago

    Kuala Lumpur, Malaysia KL SELANGOR Full time

    REVIVE BATTERY SHOP SDN BHD MEMPUNYAI 33 CAWANGAN SEKITAR KL/SELANGOR, MELAKA, NEGERI SEMBILAN, JOHOR, PENANG DAN ALOR SETAR MENAWARKAN: JAWATAN KOSONG : ‍ CUSTOMER SERVICE ASSISTANT ‍ (1) Ada Basic, Allowance, EPF, SOCSO, EIS (2) Ada Overtime (3) Kriteria : Rajin, Bertanggungjawab, Jujur (4) Boleh bekerja Shift (9am-6pm) (2pm-11pm) (5) Boleh...

  • Customer Service Assistant

    3 weeks ago

    Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Responsibilities - Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided - Lead customers to introduce products and services of the company - Open and maintain customer profile by key in relevant information - To keep records of all interactions with customers and follow up on customer...

  • Customer Service Assistant

    4 weeks ago

    Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided - Lead customers to introduce products and services of the company - Open and maintain customer profile by key in relevant information - To keep records of all interactions with customers and follow up on customer enquiries and feedback -...

  • Customer Service Assistant

    4 weeks ago

    Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided - Lead customers to introduce products and services of the company - Open and maintain customer profile by key in relevant informationTo keep records of all interactions with customers and follow up on customer enquiries and feedback -...

  • Customer Service Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided - Lead customers to introduce products and services of the company - Open and maintain customer profile by key in relevant information - To keep records of all interactions with customers and follow up on customer enquiries and feedback -...

  • Customer Service Assistant

    2 weeks ago

    Kuala Lumpur, Malaysia Ruyi Holdings Sdn Bhd Full time

    Familiar with social media and able to answer online enquiries and transform leads into sales, training will be provided - Lead customers to introduce products and services of the company - Open and maintain customer profile by key in relevant information - To keep records of all interactions with customers and follow up on customer enquiries and feedback -...

  • Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia KLINIK ANDA WANGSA MELAWATI Full time

    Interact with customers to address their concerns, answer their questions and assist them with their needs. **Job Types**: Full-time, Internship **Salary**: RM1,500.00 - RM2,500.00 per month Schedule: - On call Ability to commute/relocate: - Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package...

  • Customer Service

    4 weeks ago

    Kuala Lumpur, Malaysia GMS Full time

    **Position ** : Customer Service **Location** : KL Eco City, Bangsar **Salary** : RM 2,500 - RM 3,500 **Working Hours** : 10.00am - 7.00pm (Monday, Wednesday, Friday) : 10.00am - 8.00pm (Tuesday and Thursday) : 10.00am - 3.00pm (Saturday) **Responsibilities**: - Monitor and ensure Feedback and replies are prompt to customer inquiries in a professional...

  • Online Customer Service Assistant

    5 days ago

    Kuala Lumpur, Malaysia Sellection Sdn Bhd Full time

    Sellection earned an 8-figure sales revenue in Year 2021 and are excited to grow to 9-figure revenue by 2023. Sellection is looking to expand our team for further exponential growth! Sellection believes in providing an exciting career journey for the team who are committed to grow together with the company. We are committed to providing training and...

  • Customer Service

    7 days ago

    Kuala Lumpur, Malaysia find Full time

    To report any injury, hazard or illness as soon as possible to their supervisor. - Manage cases in line with the key directive of Assist First, Verify Later - Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided - Demonstrate an understanding of all key...

  • Customer Service Executive

    4 weeks ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Responsibilities**: - Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order - Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure...

  • Customer Service Intern

    7 days ago

    Kuala Lumpur, Malaysia Hello Joy Rectifive R5 Full time

    Be part of our Customer Service team and assist Hello Joy's customers attain joy itself! You'll be expected to: - Respond to customer inquiries - Assist customers with gift selection, or customisation needs - Assist with customer's issues with product or delivery - Work with relevant departments to solve issues faced by customers - Be the brand ambassador...

  • Customer Service Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Gerbang Mekar Sdn Bhd Full time

    **Responsibilities**: **Responsibilities** - Customer service and relations is the primary contact for shoppers as soon as they step into the mall - Handles all customers enquiries/complaints and passing them on to the appropriate department. - Knowledgeable of mall’s services, facilities, stores / locations, promotional activities. - Taking information...

  • Client Service Officer

    7 days ago

    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and customer. 5....

  • Customer Service Executive

    7 days ago

    Kuala Lumpur, Malaysia EBS Malaysia Full time

    **Industry**:Multi - level Marketing **Location**:Bangsar South **Headcount**:1 **Tenure**:Permanent **Remuneration**:Basic Salary **Responsibilities**: - To effectively carry out the duties of a customer service personnel in order to achieve total customer satisfaction and corporate objectives. - Process customer order, sales processing, goods...

  • Customer Service Officer

    4 weeks ago

    Kuala Lumpur, Malaysia Aisling Consulting Sdn Bhd Full time

    **Responsibilities**: - Assist the walk-in customers, assist/ usher them to appropriate counters/ performing transaction. - Perform administrative task and document processing. - Attend to product enquiries and customer service issues. - Telephone dunning (X, 30 & 60 days bucket) accounts. - Retrieve voice message and perform call back to customer via...