E-commerce Executive
5 days ago
**vivo Malaysia is hiring E-Commerce Executive (70% Customer Service, 30% E-Commerce Sales) **
**Responsibilities**:
- Effectively partner and build relationships with external clients.
- Provides excellent service to clients from greetings and inquiries to requests and complaints to achieve satisfaction.
- To process customer’s Purchase Orders, Billing, etc for E-commerce platform.
- To liaise with customers and warehouse/ HQ on stocks, orders and shipments arrangement.
- Liaise with technical team on quick and efficient resolution of customer issues and queries.
- To organise logistics and deliveries with related parties.
- To attend customer’s enquiries on time and in a professional manner.
- To keep records and maintain proper filing system.
- Prepare monthly and periodic reports for E-commerce sales team.
- Manage basic objection handling with customers
- Following up end-to-end sales procedure.
- Any other ad-hoc task as assigned by HOD
**Job Requirements**:
- Required language(s): English, Bahasa Malaysia and Chinese.
- Fresh graduates with strong passion to learn will be considered.
- Work half day Saturday alternatively.
- Excellent communication skill.
**Staff Benefits**:
- 13th Month Bonus
- Performance Bonus
- Team Building Activities
- Overseas Annual Company Trip
- Extra Paid Leave (During Chinese New Year)
- Encashment of Leave
- Medical Coverage
- Parking Subsidy
- Dental Coverage
Pay: RM2,500.00 per month
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
**Language**:
- Mandarin (preferred)
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