Assistant Manager Operations

2 weeks ago


Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?**

HSBC have an operations hub in Kuala Lumpur & Bangalore within the Global Service Centre. positions lie within the Cross-Asset Confirmation/Settlement/Investigation Service in Market Securities Services Operations. The roles would be involving BAU process handling of all Incoming (Indexing/Matching/Affirmations/Chasing) Confirmations across OTC Derivatives (Rates/Equities/Credit/FXO) business, focusing and ensuring the timely confirmation retrieval & dispatch within the EMIR and DFA requirements.

**The Opportunity**:
This involves both individually conducting pre-settlement checks and affirmation of the cash flows with counterparties, identifying and resolving any issues that may prevent timely settlement.

**What you’ll do**:

- Ensure that risk & control framework and escalation procedures are adhered to.
- Ensure end of day checks are actioned
- Implement process efficiencies to improve service quality
- Build strong Business and Operations Management relationships
- Assist management in achieving overall business objectives.
- Work in collaboration with the team to resolve issues
- Achieve set performance benchmark and target for each year
- Continuous increase of process knowledge through cross training
- Engage with onshore business partners in communicating issues and/or escalations
- Liaise with external clients in order to resolve issues and/or answer queries
Requirements

**What you will need to succeed in the role**:

- University degree is required
- Strong understanding of Asian & European Markets for Investigation, Matching, Affirmation, and Confirmation processes
- Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
- Attention to detail and a hands on approach to identify opportunities of process improvement
- Strong awareness and appreciation to operations risk and control and exception management.
- Ability to implement initiatives and work as part of a team
- Follow formal escalation framework across all aspects of Operations, including day to day operational risks
- and systemic risks
- Strong communication skills with the ability to manage local and international relationships across the org.

**What additional skills will be good to have?**
- A degree in Business or Finance would be preferred
- A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies.
- Familiar working knowledge of associated technology
- Understanding of Markets Operations is an added advantage
- Able to work in a demanding and time sensitive environment
- Hands on experience of operations processing is an advantage



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