Service Architect

**About this opportunity**:
We are now looking for a Service Architect responsible for providing engineering service functions to support the Service to the customer by analyzing, crafting and developing commercially viable end-to-end solutions based on the customer specifications and business needs. The role will have responsibility to meet with the customer while also leading the interface with the Ericsson Service Delivery Unit (SDU) to secure performance and lifecycle of the Service.

**What you will do**:

- Be the technical management of the Service throughout its lifecycle. Includes roadmap, change / release management, demand and capacity management, deployment and termination, along with the required testing and evaluation of the Service to support the customer experience.
- Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

**You will bring**:

- Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
- Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
- Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly
- Data smarter to enable predictive analytics, build value and business outcomes by proactively managing our customers networks
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers actually value and will promote

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be

challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What Happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

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