Customer Care Professional

7 months ago

Kuala Lumpur, Malaysia American Express Full time

Customer Care Professional - Commercial Servicing

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

**Role & Responsibilities**:

- Deliver world-class customer service to our valued Singapore Corporate Card Members, Program Administrators as well as small business owners
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
- Responsible for strengthening customer relationships and adding value to the overall service we provide to our customers
- Meet and exceed quality goals, compliance regulations and productivity targets

**Preferred Skills**:

- Excellent fluency in English (both written and verbal)
- Fluency in Mandarin will be an added advantage for Singapore market
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
- Assertiveness to handle difficult conversations
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
- Self-sufficient and self-motivated to work in a virtual environment

**Additional Details**:

- Operation hours between 8.30am to 7pm (Monday
- Friday)
- Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
- American Express offers a fantastic and diverse working environment.
- At American Express' discretion this position may be work from home and adjusted back to "in office" at any time

**Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Job ID 24010034

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