Noc Shift Manager

4 weeks ago


Tun Razak Exchange, Malaysia ParaCell (M) Sdn Bhd Full time

Location: Menara TRX

Work Schedule: 12 hours shift, rotation schedule

Basic Salary: RM4000 and above

Shift Allowance: RM300 fixed

**Qualification**
- Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network.
- Qualifications: Min Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

**Skills Required**:

- Certifications: Any Certification related to Telecom shall be an added advantage.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Leadership skills: People Management, Leader attributes
- Language skills: Proficiency in Written & Spoken English & Malay
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
- Knowledge of programming language like SQL, Perl

**Responsibilities**
- Responsible for day to day operational performance.
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members’ competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Attrition Management
- Providing Technical guidance and Leadership to the team members
- Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To be able to interface with Interface with the other organizational entities like FSO, DPO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- To predict man-power requirements
- Regular follow up on the events with relevant departments working on it as per the process.
- Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
- Managing War-room from L1 side, creating chronology and initial incident reports in case of critical/major events

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: From RM5,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Rotational shift


  • Noc Shift Manager

    3 weeks ago


    Tun Razak Exchange, Malaysia ParaCell (M) Sdn Bhd Full time

    Location: Menara TRX Work Schedule: 12 hours shift, rotation schedule Basic Salary: RM4000 and above Shift Allowance: RM300 fixed **Qualification** - Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network. - Qualifications: Min Degree in Electrical Engineering/Telecommunication...

  • Noc Shift Manager

    2 weeks ago


    Tun Razak Exchange, Malaysia ParaCell (M) Sdn Bhd Full time

    Location: Menara TRXWork Schedule: 12 hours shift, rotation scheduleBasic Salary: RM4000 and aboveShift Allowance: RM300 fixedQualification Years of experience: At least 57 years' experience in Telecom. Significant part of this experience must be in the Telecom Network. Qualifications: Min Degree in Electrical Engineering/Telecommunication...

  • Change Manager

    3 weeks ago


    Tun Razak Exchange, Malaysia ParaCell Sdn Bhd Full time

    Position: Contract Location: Malaysia Work Schedule: business office Hours, extendable according requirement Basic Salary: TBD Qualification - 2 years - 3 years Telecommunication related to Change Manager experience (e.g., understand changes, change planning, govern changes till successful execution) - 3 years - 5 years Telecommunication/IT related to...


  • Tun Razak Exchange, Malaysia Aisling Consulting Full time

    **What will you do?** - **No Sales, **but out-bond call required due to follow-ups. - Ad-hoc assignments or tasks assigned by Supervisor. - Provide prompt and accurate responses to customer concerns related to financial transactions, account management, investment products, technical issues, and compliance. - Demonstrate expertise in fraud detection and...

  • Service Store Manager

    2 weeks ago


    Tun Razak Exchange, Malaysia Jump Retail Sdn Bhd Full time

    General Description of Duties and Responsibilities:Handle consumer complaints and conduct effective consumer management Manage a team of 6 person and etc. Being responsible to Achieve the sales target set by the store. Being responsible to Manage price and store data. Being responsible to daily, weekly, and monthly work plans, hold meetings every morning and...

  • Operations Manager

    2 weeks ago


    Tun Razak Exchange, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    **Key Responsibilities**: - Work closely with the Store GM to develop and execute operational strategies that align with the overall business objectives, ensuring seamless coordination between frontend and backend operations. - Provide leadership and direction to the Accounts, Human Resources, IT, and other backend departments to ensure efficient and...


  • Tun Razak Exchange, Malaysia SKILL QUOTIENT RESOURCES SDN BHD Full time

    Our banking client is looking to hire an **IT Governance Manager** for their office. As an IT Governance Manager, you will lead and manage the IT management’s task to achieve the objectives of the Bank’s short-term and long-term goals. **Job Duties**: - Implement the IT strategic plan as approved by the Board and IT Steering Committee that meet...

  • Service Store Manager

    2 weeks ago


    Tun Razak Exchange, Malaysia Jump Retail Sdn Bhd Full time

    General Description of Duties and Responsibilities:Able to handle consumer complaints and conduct effective consumer management Experience in leading and managing a team of 7 fulltime staff, etc. Being responsible to Achieve the sales target set by the store. Being responsible to daily, weekly, and monthly work plans, hold meetings every morning and evening,...


  • Tun Razak Exchange, Malaysia Jump Retail Sdn Bhd Full time

    **General Description of Duties and Responsibilities**: - Handle consumer complaints and conduct effective consumer management - Manage a team of 6 person and etc.. - Being responsible to Achieve the sales target set by the store. - Being responsible to Manage price and store data. - Being responsible to daily, weekly, and monthly work plans, hold meetings...

  • Change Manager

    2 weeks ago


    Tun Razak Exchange, Malaysia ParaCell Sdn Bhd Full time

    Position: ContractLocation: MalaysiaWork Schedule:business office Hours, extendable according requirementBasic Salary:TBDQualification 2 years 3 years Telecommunication related to Change Manager experience (e.g., understand changes, change planning, govern changes till successful execution) 3 years 5 years Telecommunication/IT related to change executer...


  • Tun Razak Exchange, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    The Operations Support Manager plays an important role in providing high-level administrative and operational support to the Store General Manager while overseeing various aspects of backend operations within the department store. He/ she acts as a proxy for the Store GM and responsible for ensuring seamless coordination between frontend and backend...


  • Tun Razak Exchange, Malaysia Glory HR Solutions Full time

    An MNC Global Retail Industry is seeking an experience as **Store Manager** at Tun Razak Exchange, KL. **Responsibilities**: - Train and develop team on business acumen to drive business performance. - Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results. - Ensure that cash takings are banked in daily and...

  • Laderach Trx

    7 days ago


    Tun Razak Exchange, Malaysia VALIRAM Full time

    _Career_ at _Läderach_ - Join our team and discover exciting challenges in the chocolate industry. **Company Description** "Created in 1926 in Brussels by Pierre Draps and further established by Pierre’s son Joseph Draps, GODIVA Chocolatier has became one of the most prestigious chocolate brands in the world. The recipes of the founder and unique...


  • Tun Razak Exchange, Malaysia Glory HR Solutions Full time

    An MNC Global Retail Industry is seeking an experience as Store Manager at Tun Razak Exchange, KL.Responsibilities: Train and develop team on business acumen to drive business performance. Analyze reporting and daily sales trends to make realtime strategic business decisions to drive results. Ensure that cash takings are banked in daily and cash control...


  • Tun Razak Exchange, Malaysia SKILL QUOTIENT RESOURCES SDN BHD Full time

    We are looking for ID Management Executive for our banking client located in Tun Razak Exchange, Kuala Lumpur. The role involves managing, coordinating, and supporting ID Management, UAM, including supporting any security incident that occurs during the management processes. This role is open to **Malaysian only**. **Duties**: - Responsible for the...


  • Tun Razak Exchange, Malaysia SOGO (KL) Department Store Sdn Bhd Full time

    The Operations Support Manager plays an important role in providing high-level administrative and operational support to the Store General Manager while overseeing various aspects of backend operations within the department store. He/ she acts as a proxy for the Store GM and responsible for ensuring seamless coordination between frontend and backend...


  • Tun Razak Exchange, Malaysia Jump Retail Sdn Bhd Full time

    **General Description of Duties and Responsibilities**: - Able to handle consumer complaints and conduct effective consumer management - Experience in leading and managing a team of 7 full-time staff, etc.. - Being responsible to Achieve the sales target set by the store. - Being responsible to daily, weekly, and monthly work plans, hold meetings every...


  • Tun Razak Exchange, Malaysia SKILL QUOTIENT RESOURCES SDN BHD Full time

    We are looking for ID Management Executive for our banking client located in Tun Razak Exchange, Kuala Lumpur.The role involves managing, coordinating, and supporting ID Management, UAM, including supporting any security incident that occurs during the management processes. This role is open to Malaysian only.Duties: Responsible for the implementation and...


  • Tun Razak Exchange, Malaysia Acceptance Insurance Full time

    **'''Duties:'''**: **Salary**: RM31.21 - RM44.23 per hour **Benefits**: - Health insurance - Opportunities for promotion - Professional development - Vision insurance Schedule: - Day shift


  • Tun Razak Exchange, Malaysia HLA MALAYSIA Full time

    Working Location: TRX MALL Basic Salary RM 3,000-RM 3,400 We are recruiting for our HLA kids brand in Malaysia. Yeehoo (Kids Brand) is recruiting for Retail Associate As we are expanding further, we are looking for a dedicated personality to join our big family as a Retail Fashion Associate. You will be responsible to maintain, replenish, and upkeep of the...