Service Crew

5 months ago

Tun Razak Exchange, Malaysia Golden Scoop Sdn Bhd Full time

**Location: TRX Tower, Level 1**

**Key Responsibilities**:

- Acts with integrity, honesty and acknowledges that promotes the culture, values, and mission of Baskin Robbins.
- Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.
- Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control, and safety & security to ensure the safety of all patrons during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
- Resolve sales and operations issues in an effective and timely manner.
- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.
- Maintains regular and consistent attendance and punctuality.
- Provide operational support including skills, manpower, stocks, or any related deemed necessary in the event of any function, or business opportunities meant to maximize the Company’s topline achievement.
- In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
- Carry out any others and ad hoc duties as assigned by superior.

**Requirements**:

- Minimum of SPM holders or Diploma in Hotel Management or its equivalent with 1 year of experience in operations management in F&B or food service industry.
- Articulate and able to communicate effectively across all functions and levels.
- Relentless focus on the customer, understands what the customer wants, and how to deliver the experience.
- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
- Continuously seek opportunities to improve self and others.
- Lead with trust, commitment, coach and develop junior staff.
- Understands to drive overall business success and is accountable to prioritize and deliver quality results.

**Job Types**: Full-time, Permanent

**Salary**: RM2,200.00 - RM2,600.00 per month

**Benefits**:

- Health insurance
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Commission pay
- Overtime pay

**Experience**:

- F&B, retails or its equivalent: 1 year (required)

Willingness to travel:

- 25% (required)

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