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Room Divison Admin

4 weeks ago

Ipoh, Malaysia Hotel Casuarina @ Meru Full time

Responsible for updating and maintaining the Front Office Manager's schedule and master calendar.
- Assist in creating agendas, presentations, pamphlets, training binders, etc.
- Attend weekly hotel staff meetings, taking minutes and ensuring follow-up on any action items as necessary.
- Assist in scheduling all daily arrival amenities and card; ensuring that return guests and VIPs are recognized and that their stays are personalized when possible.
- Work closely to ensure that all site visits received VIP treatment in all Rooms areas, coordinating meet and greets with FOM when possible.
- Effectively assist managers in guest problem resolutions.
- Supervise the updating of Guest History program and educate each department of their involvement needs.
- Ensure that all guest comments from Trip Advisor are added to the guest profile.
- Work closely with Housekeeping Department and Maintenance Department at all times. Meet weekly with FOM to discuss topics of mutual concern.
- Ensure all areas of responsibility operate in harmony with other hotel departments, providing optimum service to guests at all times.
- Assist other Administrators as requested. Perform additional duties as requested by FOM.
- Managed collection/dissemination of any additional information submissions.

**Salary**: RM1,600.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal allowance

Expected Start Date: 09/01/2023

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