Analyst- IT I
6 months ago
**Basic Job Functions**:
Primary function is to serve as a Rapid Response and Oracle Fusion Support Analyst Level I to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed
**Education/Experience**:
- Bachelor’s degree in Computer Science/Information Technology or equivalent
- Minimum 1-2 years of related work experience in the related field is preferred.
- Work experience with Kinaxis Rapid Response is preferred.
- Knowledge of ERP relevant module(s) is preferred
- ITIL Foundation Training & Certification is preferred
**Required Skills/Competencies**:
- Experience in integrating Rapid Response with ERP (preferably Oracle Fusion) is preferred.
- Basic understanding of Supply Chain Mgmt. and best practices
- Working knowledge of ticketing system such as ServiceNow, Remedy or equivalent
- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
- Good command of spoken and written English
- Demonstrated ability to communicate effectively with end users and team members
- Ability to document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system
- Ability to work with functional departments and consultants effectively
- Proven interpersonal and team player skills with multi-national locations
- Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed
- Strong proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent
- Strong proficiency in MS Office - VISIO, Excel (pivot table, charting, macros)
- Rapid response or ERP relevant module training and certification a plus
**Essential Responsibilities**:
**_Primary Responsibilities: _**
- Serve as Rapid Response and Oracle Clould Analyst Level I support to review and resolve tickets as they are logged
- To monitor and to ensure proper assignment of tickets in the queue
- Ability to assess issue and provide solution for Level I tickets
- Proactive monitoring of interfaces between Rapid Response and Oracle ERP system
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Monitoring of open tickets to ensure SLA compliance and escalation of aging tickets
- Documentation of business processes and work instructions
- Leverage ticket resolutions in the creation of a Support Knowledge Base system
- Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.
**_Key Competencies: _**
- Assume ownership and responsibility in understanding incident logged, validate issue on hand, perform assessment and analysis to drive problem resolution consistent with SLA
- Analyses Rapid Response/Oracle Cloud Level 1 support processes, identifies alternative solutions, assesses feasibility and recommends new approaches
- Collect and review ServiceNow incident tickets support to ensure proper resolution and the identification of potential areas of improvements
- Takes responsibility to follow through incident resolution and in getting end user satisfaction and confirmation before resolving a ticket
- Active engagement in issue handling and alternatives for resolution. Keep customer informed of the status and ensure full satisfaction before resolving an incident
- Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service
- Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems and procedures
- Escalates and asks for assistance as appropriate
- Works to ensure quality outputs
- Shows a willingness to develop self
- Demonstrates the First Solar Values and Behaviors
**Physical Requirements (if any)**:
- Will sit, stand or walk short distances for up to the entire duration of a shift
- Will climb stairs on an occasional basis
- Will lift, push or pull up to 27 pounds on an occasional basis
- Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
- 20/40 vision in each eye, with or without correction, is required
- Must be able to comply with all safety standards and procedures
- May reach above shoulder heights and below the waist on a frequent basis
- May stoop, kneel, or bend, on an occasional basis
- Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
- All associates working on the production floor may be r
-
Test Analyst
6 months ago
Malaysia Fraction IT Solutions Full timeExp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: procedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and software to ensure that any flaws in the system are eradicated...
-
Business Analyst
6 months ago
Malaysia Fraction IT Solutions Full timeExp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed...
-
Analyst- IT I Mys
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed **Experience**: - Minimum 2 years of related work experience in the...
-
Analyst- IT I Mys
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed **Experience**: - Minimum 2 years of related work experience in the...
-
Analyst- IT I
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: - Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed. **Education/Experience**: - Bachelor’s degree in Accounting,...
-
Analyst- Manufacturing Finance I Mys
7 months ago
Malaysia First Solar Full time**Basic Job Functions**: An Analyst I of Manufacturing Finance provides financial and process support with oversight to manufacturing site, collaborates with functional teams, and provides analytical insight to support operational objectives. The role contributes to short term financial planning, ad hoc financial analysis, forecasting, budgeting, management...
-
Analyst- IT I
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: - Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed. **Education/Experience**: - Bachelor’s degree in Accounting,...
-
Analyst- IT I Mys
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: **Education/Experience**: - Bachelor’s degree in Supply Chain Mgmt in the areas of Production Operations, Logistics, Purchasing, Inventory Control, Warehouse Mgmt or Computer Science/Information Technology or equivalent - Minimum 2 years of related work experience in the related field - Knowledge of ERP relevant module(s) is...
-
Oracle Scm Analyst-malaysia
6 months ago
Malaysia IntersoftKK Full timeMalaysia **Experience**: Oracle SCM Analyst **Skills**:Oracle SCM Analyst Position Responsibilities: ï Plan and organize tasks, reports progress for implementations. ï Defining scope, planning and scheduling projects. ï Lead user sessions for requirement and testing, Create test plans, test cases, test scripts and performs functional testing. ï Guides...
-
Analyst- IT I Mys
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: **Education/Experience**: - Bachelors Degree in an Information Technology or related field or equivalent years of work experience - Minimum 2 years of work experience as Analyst. **Required Skills/Competencies**: - Experience in writing T-SQL using Microsoft SQL Server, developing reports using reporting tools such as Microsoft...
-
Analyst- IT I
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: Helps the data and analytics team achieve its vision of enabling the access and analysis of any data, from anywhere, at any time. Responsible for the ongoing development, maintenance and transformation of the company’s data integrations, systems and analyses working collaboratively in a team environment to create trusted data...
-
Cloud Developer
6 months ago
Malaysia Fraction IT Solutions Full timeExp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: Cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced...
-
Analyst- Manufacturing Finance I
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: An Analyst II of Manufacturing Finance provides financial and process support with oversight to at least one manufacturing site, collaborates with functional teams, and provides analytical insight to support operational objectives. The role contributes to short term financial planning, ad hoc financial analysis, forecasting,...
-
Security Analyst
8 months ago
Malaysia Ensign InfoSecurity Full timeEnsign is hiring ! Evaluates, tests, monitors and maintains information systems (IS) and cyber security policies, procedures and systems I Creates, implements and oversees identity management systems to meet specific security needs and complex compliance standards | Ensures that IS and cyber security plans, controls, processes, standards, policies and...
-
IT Analyst
6 months ago
Malaysia First Solar Full time**Basic Job Functions**: Primary function is to serve as a Oracle Fusion Support Analyst in the maintenance and enhancement of both systems. Provide guidance to onshore/offshore Level I support resources and serve as Level 2 support to drive timely incident resolution consistent to SLA. Responsible for analysis and evaluation of user business problems and...
-
Analyst- Fp&a I Mys
6 months ago
Malaysia First Solar Full timeBasic Job Functions: Prepares management reporting as part of the close, forecasting processes. Assists in Financial Planning processes to deliver the desired organizational rollup. Contributes to team effort by accomplishing related processes as needed. Education/Experience: - BS/BA degree in Business, Finance, Accounting, Economics, or related field. -...
-
Cyber Threat Intelligence Analyst
8 months ago
Malaysia Ensign InfoSecurity Full timeEnsign is hiring ! Evaluates, tests, monitors and maintains information systems (IS) and cyber security policies, procedures and systems I Creates, implements and oversees identity management systems to meet specific security needs and complex compliance standards | Ensures that IS and cyber security plans, controls, processes, standards, policies and...