Analyst- IT I

2 weeks ago

Malaysia First Solar Full time

**Basic Job Functions**:
Primary function is to serve as a Rapid Response and Oracle Fusion Support Analyst Level I to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed

**Education/Experience**:

- Bachelor’s degree in Computer Science/Information Technology or equivalent
- Minimum 1-2 years of related work experience in the related field is preferred.
- Work experience with Kinaxis Rapid Response is preferred.
- Knowledge of ERP relevant module(s) is preferred
- ITIL Foundation Training & Certification is preferred

**Required Skills/Competencies**:

- Experience in integrating Rapid Response with ERP (preferably Oracle Fusion) is preferred.
- Basic understanding of Supply Chain Mgmt. and best practices
- Working knowledge of ticketing system such as ServiceNow, Remedy or equivalent
- Demonstrated ability to prioritize and handle multiple issues and tasks simultaneously, whether working independently or with other people
- Good command of spoken and written English
- Demonstrated ability to communicate effectively with end users and team members
- Ability to document processes, specifications, working instruction and solutions to drive the creation of support knowledge base system
- Ability to work with functional departments and consultants effectively
- Proven interpersonal and team player skills with multi-national locations
- Ability to work with global customer base. Need to be available to work in various time zones such as Americas, APAC and EMEA as needed
- Strong proficiency in writing queries in Oracle ERP, SQL, Crystal or equivalent
- Strong proficiency in MS Office - VISIO, Excel (pivot table, charting, macros)
- Rapid response or ERP relevant module training and certification a plus

**Essential Responsibilities**:
**_Primary Responsibilities: _**
- Serve as Rapid Response and Oracle Clould Analyst Level I support to review and resolve tickets as they are logged
- To monitor and to ensure proper assignment of tickets in the queue
- Ability to assess issue and provide solution for Level I tickets
- Proactive monitoring of interfaces between Rapid Response and Oracle ERP system
- Review tickets by frequency and categorization to identify patterns for potential improvements
- Monitoring of open tickets to ensure SLA compliance and escalation of aging tickets
- Documentation of business processes and work instructions
- Leverage ticket resolutions in the creation of a Support Knowledge Base system
- Ensure compliance with Quality, Environment, Health and Safety and Responsible Business Alliance policies and procedures that is enforced within the organization.

**_Key Competencies: _**
- Assume ownership and responsibility in understanding incident logged, validate issue on hand, perform assessment and analysis to drive problem resolution consistent with SLA
- Analyses Rapid Response/Oracle Cloud Level 1 support processes, identifies alternative solutions, assesses feasibility and recommends new approaches
- Collect and review ServiceNow incident tickets support to ensure proper resolution and the identification of potential areas of improvements
- Takes responsibility to follow through incident resolution and in getting end user satisfaction and confirmation before resolving a ticket
- Active engagement in issue handling and alternatives for resolution. Keep customer informed of the status and ensure full satisfaction before resolving an incident
- Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for deterioration in service
- Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems and procedures
- Escalates and asks for assistance as appropriate
- Works to ensure quality outputs
- Shows a willingness to develop self
- Demonstrates the First Solar Values and Behaviors

**Physical Requirements (if any)**:

- Will sit, stand or walk short distances for up to the entire duration of a shift
- Will climb stairs on an occasional basis
- Will lift, push or pull up to 27 pounds on an occasional basis
- Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
- 20/40 vision in each eye, with or without correction, is required
- Must be able to comply with all safety standards and procedures
- May reach above shoulder heights and below the waist on a frequent basis
- May stoop, kneel, or bend, on an occasional basis
- Ability to wear personal protective equipment is required (including but not limited to, steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
- All associates working on the production floor may be r

  • Test Analyst

    3 weeks ago

    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: procedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and software to ensure that any flaws in the system are eradicated...

  • Test Analyst

    2 weeks ago

    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 YrsLocation: MalaysiaClient: One of the reputed bank of South East Asia.Packages: As per industry standardRoles & Responsibilities:procedures to ensure product quality. As a test analyst, you will be required to assess thefunctionality and feasibility of computer hardware and software to ensure that any flaws inthe system are eradicated in order to...

  • Business Analyst

    3 weeks ago

    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 Yrs Location: Malaysia Client: One of the reputed bank of South East Asia. Packages: As per industry standard **Roles & Responsibilities**: We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed...

  • Business Analyst

    2 weeks ago

    Malaysia Fraction IT Solutions Full time

    Exp: 2-9 YrsLocation: MalaysiaClient: One of the reputed bank of South East Asia.Packages: As per industry standardRoles & Responsibilities:We are hiring a business analyst to join our project team. You will work alongside otherbusiness analysts and report directly to the project manager. Your main tasks will includeperforming detailed requirements analysis,...

  • Analyst- IT I

    2 weeks ago

    Malaysia First Solar Full time

    Basic Job Functions:Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as neededEducation/Experience: Bachelor's degree in Supply Chain Mgmt in the areas of...

  • Analyst, Risk Portfolio Management-i

    4 weeks ago

    Malaysia OCBC Bank Full time

    **Analyst, Risk Portfolio Management-i **-** **(**230001MU**)** 1. Prepare and analyse Basel II Pillar 1 Capital Adequacy Framework for Islamic Banks (CAFIB) IRB Approach for Credit Risk Global (monthly) and Consolidated (quarterly) reports to Bank Negara Malaysia (BNM). 2. Prepare and analyse monthly Countercyclical Buffer (CCYB) report to BNM. 3....

  • System Analyst

    4 weeks ago

    Malaysia Heitech Padu Berhad Full time

    Job details Here’s how the job details align with yourprofile . Pay RM 3,000 a month Job type Contract Shift and schedule Monday to Friday Location Full job description Job Purpose The job requires a combination of programming and analytical skills to analyze and design detailed system specifications under the supervision of Senior System...

  • System Analyst

    2 months ago

    Malaysia Heitech Padu Berhad Full time

    Job details Here’s how the job details align with yourprofile . Pay RM 3,000 a month Job type Contract Shift and schedule Monday to Friday Location Full job description Job Purpose The job requires a combination of programming and analytical skills to analyze and design detailed system specifications under the supervision of Senior System...

  • Analyst- IT I Mys

    6 days ago

    Malaysia First Solar Full time

    **Basic Job Functions**: Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed **Experience**: - Minimum 2 years of related work experience in the...

  • Analyst- IT I Mys

    3 weeks ago

    Malaysia First Solar Full time

    **Basic Job Functions**: Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed **Experience**: - Minimum 2 years of related work experience in the...

  • Agency Analytics

    4 weeks ago

    Malaysia AIA Hong Kong and Macau Full time

    Agency Analytics & Insights Management, Analyst page is loaded Agency Analytics & Insights Management, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-39817 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering...

  • Agency Analytics

    1 month ago

    Malaysia AIA Hong Kong and Macau Full time

    Agency Analytics & Insights Management, Analyst page is loaded Agency Analytics & Insights Management, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-39817 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering...

  • Customer Contact, Analyst

    1 month ago

    Malaysia AIA Hong Kong and Macau Full time

    Customer Contact, Analyst Customer Contact, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we've embarked on an exciting initiative to shape a healthier, more sustainable future for all. It's not just about enhancing lives; it's about enhancing the communities...

  • Customer Contact, Analyst

    4 weeks ago

    Malaysia AIA Hong Kong and Macau Full time

    Customer Contact, Analyst Customer Contact, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we've embarked on an exciting initiative to shape a healthier, more sustainable future for all. It's not just about enhancing lives; it's about enhancing the communities...

  • Analyst- IT I Mys

    2 weeks ago

    Malaysia First Solar Full time

    Basic Job Functions:Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as neededExperience: Minimum 2 years of related work experience in the related field...

  • Analyst- IT I

    2 weeks ago

    Malaysia First Solar Full time

    **Basic Job Functions**: - Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed. **Education/Experience**: - Bachelor’s degree in Accounting,...

  • Customer Contact, Analyst

    1 month ago

    Malaysia AIA Hong Kong and Macau Full time

    Customer Contact, Analyst page is loaded Customer Contact, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's...

  • Customer Contact, Analyst

    4 weeks ago

    Malaysia AIA Hong Kong and Macau Full time

    Customer Contact, Analyst page is loaded Customer Contact, Analyst Apply locations Kuala Lumpur, MY-AIA Malaysia time type Full time posted on Posted Yesterday job requisition id JR-47081 At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's...

  • Analyst- Manufacturing Finance I Mys

    3 weeks ago

    Malaysia First Solar Full time

    **Basic Job Functions**: An Analyst I of Manufacturing Finance provides financial and process support with oversight to manufacturing site, collaborates with functional teams, and provides analytical insight to support operational objectives. The role contributes to short term financial planning, ad hoc financial analysis, forecasting, budgeting, management...

  • Analyst- IT I

    3 weeks ago

    Malaysia First Solar Full time

    **Basic Job Functions**: Primary function is to serve as Oracle Fusion Level I support to resolve issues, ensure timely assignment of tickets, monitoring SLA and to create/update the support knowledge base. Secondary role is to work on enhancements, change requests and projects as needed **Education/Experience**: - Bachelor’s degree in Supply Chain Mgmt...