F&b Supervisor

3 weeks ago

Cameron Highlands, Malaysia Hotel Casadela Rosa Full time

Were you the natural leader among your friends, always orchestrating gatherings and ensuring everyone had a memorable time? Hotel De'La Ferns in Cameron Highlands is seeking an Asst F&B Supervisor who can bring that same level of leadership and finesse to our dining experiences. Join us and lead a team in creating moments of culinary delight

**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.

**Key Responsibilities**:

- **Service Coordination**:

- Assist in supervise under F&B Manager and coordinate the activities of the F&B team during service hours.
- Ensure seamless and efficient service to meet and exceed guest expectations.
- **Guest Interaction**:

- Interact with guests to understand their preferences and provide recommendations.
- Address any guest concerns or special requests promptly and professionally.
- **Menu Familiarity**:

- Have a comprehensive understanding of the menu offerings and be able to guide both guests and staff.
- **Staff Training and Development**:

- Conduct training sessions to enhance the skills and knowledge of F&B staff alongside F&B Manager
- Provide ongoing coaching and performance feedback to the team.
- **Banquet and Event Management**:

- Oversee the setup and service for banquets and special events hosted at the hotel.
- Ensure all aspects of the event run smoothly, from food service to guest satisfaction.
- **Inventory Management**:

- Monitor and manage inventory levels for F&B supplies and amenities.
- Coordinate with relevant departments to restock supplies as needed.

**What You Will Need to Succeed in This Role**:

- **Previous Experience in F&B Service**:

- Proven experience in a similar role, demonstrating leadership and supervisory abilities. Familiarity with IDB PoS system is additional advantage
- **Excellent Communication Skills**:

- Ability to communicate effectively with guests and colleagues, creating a welcoming and informative atmosphere.
- **Team Leadership and Motivation**:

- Strong leadership skills with the ability to motivate and guide a team to success.
- **Menu Knowledge**:

- Thorough understanding of the menu offerings, including ingredients and preparation methods.
- **Languages**:

- Proficiency in English and Malay is a requirement. Knowledge of Tamil and Chinese is an advantageous bonus.
- **Problem-Solving Abilities**:

- Skill in addressing guest concerns or operational challenges promptly and effectively.
- **Adaptability and Quick Thinking**:

- Capacity to handle unexpected situations with composure and find suitable solutions.

**Salary**: RM2,000.00 - RM2,300.00 per month

Schedule:

- Day shift
- Evening shift
- Holidays

**Experience**:

- Server: 1 year (preferred)

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