Food & Beverage Supervisor

2 weeks ago


Cameron Highlands, Malaysia Hotel De'La Ferns Full time

**Staff Supervision**: Supervise and coordinate the activities of F&B staff, including servers, bartenders, hosts/hostesses, and other personnel, ensuring smooth and efficient service delivery.
- **Customer Service**: Maintain high standards of customer service by greeting guests, addressing inquiries and concerns, and ensuring a positive dining experience for customers.
- **Training and Development**: Train new employees and provide ongoing coaching and support to existing staff members to ensure they are knowledgeable about menu items, service standards, and company policies.
- **Shift Management**: Organize and oversee F&B shifts, including staff scheduling, assigning duties, and managing workflow to optimize efficiency and customer satisfaction.
- **Ordering and Inventory Control**: Assist in managing food and beverage inventory levels by placing orders, receiving deliveries, monitoring stock levels, and minimizing waste to control costs.
- **Quality Control**: Ensure that food and beverage offerings meet quality and presentation standards set by the establishment, conducting regular inspections and addressing any issues promptly.
- **Safety and Compliance**: Ensure compliance with health and safety regulations, food hygiene standards, and licensing requirements, maintaining a clean and safe working environment for staff and guests.
- **Problem Solving**: Address customer complaints or service issues promptly and effectively, taking appropriate actions to resolve issues and ensure customer satisfaction.
- **Cash Handling and Reporting**: Handle cash transactions, process payments accurately, and reconcile cash drawers at the end of shifts. Prepare daily sales reports and other relevant documentation as required.
- **Promotion and Upselling**: Encourage upselling of menu items and promotional offers to maximize revenue and profitability, while also enhancing the dining experience for customers.
- **Collaboration**: Work closely with the management team, kitchen staff, and other departments to coordinate operations, resolve issues, and ensure a seamless guest experience.
- **Continuous Improvement**: Identify opportunities for process improvements, cost savings, and service enhancements, and provide feedback to management for strategic planning and decision-making.

Pay: RM1,500.00 - RM2,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift

Supplemental pay types:

- Overtime pay



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