Food and Beverage Captain
5 months ago
**F&B Captain at Hotel De'La Ferns, Cameron Highlands**
Were you the natural leader among your friends, always orchestrating gatherings and ensuring everyone had a memorable time? Hotel De'La Ferns in Cameron Highlands is seeking an F&B Captain who can bring that same level of leadership and finesse to our dining experiences. Join us and lead a team in creating moments of culinary delight
**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.
**Key Responsibilities**:
- **Service Coordination**:
- Supervise and coordinate the activities of the F&B team during service hours.
- Ensure seamless and efficient service to meet and exceed guest expectations.
- **Guest Interaction**:
- Interact with guests to understand their preferences and provide recommendations.
- Address any guest concerns or special requests promptly and professionally.
- **Menu Familiarity**:
- Have a comprehensive understanding of the menu offerings and be able to guide both guests and staff.
- **Staff Training and Development**:
- Conduct training sessions to enhance the skills and knowledge of F&B staff.
- Provide ongoing coaching and performance feedback to the team.
- **Banquet and Event Management**:
- Oversee the setup and service for banquets and special events hosted at the hotel.
- Ensure all aspects of the event run smoothly, from food service to guest satisfaction.
- **Inventory Management**:
- Monitor and manage inventory levels for F&B supplies and amenities.
- Coordinate with relevant departments to restock supplies as needed.
**What You Will Need to Succeed in This Role**:
- **Previous Experience in F&B Service**:
- Proven experience in a similar role, demonstrating leadership and supervisory abilities. Familiarity with IDB PoS system is additional advantage
- **Excellent Communication Skills**:
- Ability to communicate effectively with guests and colleagues, creating a welcoming and informative atmosphere.
- **Team Leadership and Motivation**:
- Strong leadership skills with the ability to motivate and guide a team to success.
- **Menu Knowledge**:
- Thorough understanding of the menu offerings, including ingredients and preparation methods.
- **Languages**:
- Proficiency in English and Malay is a requirement. Knowledge of Tamil and Chinese is an advantageous bonus.
- **Problem-Solving Abilities**:
- Skill in addressing guest concerns or operational challenges promptly and effectively.
- **Adaptability and Quick Thinking**:
- Capacity to handle unexpected situations with composure and find suitable solutions.
Pay: RM1,500.00 - RM2,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
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