Cafe Supervisor

1 week ago

Cameron Highlands, Malaysia Bharat Group of Companies Full time

Cafe Supervisor


Are you an experienced and dedicated individual with a passion for food and beverage management? Cameron Bharat Plantation Sdn Bhd is currently seeking a dynamic Cafe Supervisor to lead our team in delivering exceptional service and culinary experiences.

If you have a background in F&B, strong leadership skills, and a commitment to excellence, we want to hear from you

Key Responsibilities:

Operational Management:

  • Oversee the daytoday operations of the café, ensuring smooth and efficient service delivery.
  • Manage inventory levels, order supplies, and maintain stock rotation according to the first in, first out (FIFO) principle.
  • Implement and uphold hygiene and safety standards, including compliance with HACCP guidelines.

Staff Supervision and Training:

  • Lead and motivate a team of café staff, providing guidance and support to ensure high performance.
  • Conduct training sessions to enhance staff skills and knowledge in customer service, food preparation, and safety procedures.

Customer Service Excellence:

  • Ensure that guests receive prompt, courteous, and personalized service at all times.
  • Handle customer inquiries, feedback, and complaints in a professional and efficient manner, striving to exceed expectations.

Facility Maintenance:

  • Oversee the cleanliness and maintenance of the café premises, equipment, and fixtures.
  • Schedule and coordinate repairs and maintenance tasks as needed to ensure a safe and inviting environment for guests and staff.

Projection and Planning:

  • Anticipate and plan for busy periods, adjusting staffing levels and resources to meet demand effectively.
  • Collaborate with management to develop strategies for increasing sales and enhancing the overall guest experience.

Qualifications and Skills:

Education:
Diploma or degree in Hospitality Management, Food Service Administration, or a related field.

Experience:

Minimum of 3 years of experience in the food and beverage industry, with at least 1 year in a supervisory or leadership role.


Skills:

  • Strong knowledge of F&B operations, including food preparation, service standards, and menu development.
  • Familiarity with computerized POS systems and basic computer skills.
  • Understanding of HACCP principles and food safety regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment and lead by example.
  • Flexibility to work varying shifts, including evenings, weekends, and holidays.

Personal Attributes:

  • Punctuality and reliability in attendance.
  • Positive attitude and willingness to go above and beyond to meet guest needs.
  • Strong organizational and multitasking abilities.
  • Adaptability and resilience in handling challenging situations.
  • Commitment to staff welfare and fostering a supportive team culture.

Job Types:
Full-time, Permanent

Pay:
RM2, RM2,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion

Schedule:

  • Afternoon shift
  • Day shift

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