E-commerce Support(Assistant Manager)

3 weeks ago


Pasir Gudang, Malaysia Talent Houz Consulting & Services Full time

**Job Title: E-commerce Support Assistant Manager**

**Location: Johor Bahru**

**Industry: Jewellery/Luxury retail**

**Salary Range:RM5000-RM8500**

Provide Ecommerce support for all business brands. The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

**Responsibilities**:

- Maintenance of Ecommerce database (pricing, description, specification, images)
- Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.
- Prepare campaign launches & activations through new product images/inventory for uploading, price changes.
- Assist in Live sale preparation & after sale event/campaign summary report
- Monitor stores arrangement for online orders
- Order processing & info dissemination for fulfilment support
- Coach the team for service performance
- Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)
- Good understanding of ecommerce process flow and customer expectations
- Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations.
- Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment).
- Other backend supports roles
- Monitoring retail gold price and keep update the selling price in every platform.
- Execute activities driven by data analytics
- Implement preventive and corrective measures of disaster recovery plan.
- Track and report business outcomes of data-driven insights.
- Any other tasks as assigned.

**Qualifications & Experience**:

- Minimum of 3 years of relevant experience in Ecommerce support or related fields.
- Ability to adapt to flexible working hours and accommodate the dynamic needs of the role.
- Proficiency in administrative tasks such as data management, inventory tracking, and report generation.
- Strong customer service orientation with a focus on delivering exceptional service to both internal and external stakeholders.
- Demonstrated ability to effectively coach and manage a team to achieve desired outcomes.
- Experience in retail operations is an added advantage, particularly in understanding retail dynamics and customer behaviour.
- Proven experience in inventory management, including inventory tracking, replenishment, and optimization.

**Salary**: RM5,000.00 - RM8,500.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- Are you okay with working flexible hours and handling changes in your job duties when needed?
- Have you ever handled the behind-the-scenes tasks in Ecommerce, like organizing data, managing campaigns, and processing orders for delivery?

**Language**:

- mandarin (required)



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