Content Moderator

2 weeks ago


Petaling Jaya, Malaysia Teleperformance Full time

Overview:
Qualifications:

- Bachelor's Degree required
- Understanding and cultural sensitivity of language/culture supported (minimum 6 years in country)
- Resiliency: Ability to view content that may be offensive, strong or abhorrent, with understanding.
- Fluency in written and spoken English or language required by the project
- Proven ability to deliver highest quality results while paying strict attention to detail.
- Analytical, a quick learner, and have a penchant for providing a better experience for Internet users.
- Ability to work in a fast-paced environment with high volume and complex demands.
- Strong team player that can remain positive during challenging assignments and balance priorities when necessary.
- Have a strong desire to learn continually and grow professionally.
- Personal experience using internet websites and internet social communication tools.
- If required by project: Strong knowledge of national and international political, historical and social news and figures in the media.
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit material.
- Strong work ethic and ability to work with mínimal supervision.

**Responsibilities**:

- Responsible for evaluating online social media and advertising content in conjunction with policy.
- Participate in meetings to discuss findings and ongoing recommendations.
- Maintain high quality deliverables in daily workflow.
- Processes global user feedback in accordance with established procedures.
- Label areas and add remarks as per the process
- Prepare feedback reports using available tools
- Maintain high quality deliverables in daily workflow
- Provide first level troubleshooting and resolution of issues Take ownership of escalations as required and follow through to resolution. Further escalate as appropriate.
- For Ecommerce accounts: Engage sellers to establish long term relationships
- Work with engineering and linguistics to help improve the quality of next generation web services as required.
- Work with exceptional attention to detail and deliver optimal quality and productivity levels through data analysis.



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