Customer Support Executive

5 months ago


Labuan, Malaysia Deriv Full time

Job Information

Job Opening ID
- ZR_733_JOB

Industry
- Customer Support

City
- Labuan

Country
- Malaysia

As a Customer Support Executive at Deriv, you’ll be at the forefront of handling customer queries and concerns about our products. Your excellent communication skills and strong knowledge of Deriv’s products will be put to the test as you work closely with other teams to help clients with their queries. You’ll be challenged to continually develop your skills and expertise while significantly impacting the customer experience.

Through this role, you’ll have a unique opportunity to explore your niche and build your career path in specialised branches within the Customer Service department, including Training, Quality & Process, and Reputation Management, among others.

**Your challenges**
- Identify and resolve customer experience issues on our website and platforms by collaborating with cross-functional teams to implement solutions that optimise user journeys.- Gather customer feedback and provide suggestions for improvement, with a focus on driving customer satisfaction and loyalty.
- Performing back office duties as required. They may involve updating customer records and ensuring compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and due diligence controls according to relevant regulations and policies.

Senior CS executives are expected to:

- Proactively provide leadership and guidance to our existing Customer Support Executives by acting as the point of contact for any customer-related issues or escalations between Executives and Team Leads.
- Collaborate with the Customer Support Training team to provide SOP or product-related updates and conduct necessary first-hand training.

**Requirements**:

- Good communication skills and a problem-solving approach
- A positive, empathetic, and professional attitude
- Willingness to work in rotating shifts and on weekends and public holidays
- An ability to work independently in a fast-paced environment and navigate changes efficiently
- Excellent spoken and written English

**What’s good to have**
- Experience working with customer service
- Skilled in using CRM tools, including Live Chat, and translation tools for various languages
- Previous experience within the FX, Crypto, Trading, or Banking industry
- Good understanding of financial products
- Proficiency in other languages such as Mandarin, Hindi, Cantonese etc.

**Benefits**:

- Market-based salary
- Annual performance bonus
- Health benefits
- Casual dress code
- Travel and internet allowances
- A chance to work with top talent from across the globe (70+ nationalities)
- Ample team-building and bonding activities
- Great overseas travel opportunities

LI-Onsite



  • Labuan, Malaysia Deriv Full time

    Job Information Job Opening ID - ZR_733_JOB Industry - Customer Support City - Labuan Country - Malaysia **Your challenges** - Resolve customer inquiries via live chat in a timely and professional manner. - Troubleshoot issues and provide solutions by working across teams to find the best solutions for our customers. - Gather customer feedback and...


  • Labuan, Malaysia Cxl executive Full time

    **Position : Community Outreach Specialist** **Location **: **Bangunan UTC Pasar Sentral W.P. Labuan, 87000 Wilayah Persekutuan Labuan** **Working Days**: 5 days per week ( Monday - Friday / 8.30 am - 4.30 pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen about...


  • Labuan, Malaysia Ipoh Prima Medic Sdn Bhd Full time

    1) Receive RFQs via email and complete the quotation to individual customers. 2) Create a good relationship with all buyers / Customers. 3) Receive Inventory and upkeep inventory management in the store. 4) Source for suppliers and negotiate with local suppliers for best cost. 5) Visit customers once or twice a year 6) Develop more business with customers


  • Labuan, Malaysia JET MACHINERY GROUP OF COMPANIES Full time

    **Job Highlights**: *Young & Dynamic Team, Positive & Modern Working Environment. *Recognize and Reward. *Involve and Engage. **Description**: - Generating high-quality sales leads, following up after initial contact, securing and renewing orders, negotiating prices, completing sales, and arranging deliveries. - Our Technical Sales do more than just...


  • Labuan, Malaysia Centre Side Express Sdn Bhd Full time

    Minimum academic qualification: Diploma or Degree preferable in logistic field - Familiar with SEA and AIR Freight procedures and documentations - Preferable with working experiences at least 2 years - You can contact Mr Elan at 0174259003 **Job Types**: Full-time, Fresh graduate **Salary**: RM2,000.00 - RM2,500.00 per month **Benefits**: - Opportunities...


  • Labuan, Malaysia SEGI CASH & CARRY SDN. BHD. Full time

    To ensure adequate number of tills are open and operate at any point of time during store hours to avoid queuing of customers and blocking of aisles. To develop and implement manpower deployment plan per cut-off period in order to have adequate number of cashiers based on projected sales level, peak periods or productivity targets. To ensure adequate cash...

  • Admin Executive

    5 months ago


    Labuan, Malaysia Safe & Clean Oil Recycle Sdn Bhd Full time

    **Responsibilities**: - Provide comprehensive administrative support to the operations department and other supporting departments. - Manage executive schedules, prepare correspondence and edit documents. - Organize and coordinate meetings, including preparing agendas and arranging meeting rooms. - Maintain physical and electronic documents and ensure...


  • Labuan, Malaysia Schlumberger Full time

    **Subsea Landing String Field Specialist - SLSS** - Product & Service Delivery Direct | Artificial Lift Specialists**Mission** - The Subsea Field Specialist - SLSS is responsible for maintaining safe, efficient, and reliable PSD to Customers. The Subsea Field Specialist - SLSS identifies opportunities to improve service delivery, implements standard work,...


  • Labuan, Malaysia Geowell Sdn Bhd Full time

    **We are looking for a Receptionist that can join immediately to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.** **Responsibilities** - Greet, welcome and provide support to visitors as soon as they arrive at the office. - Direct visitors to the appropriate person and office. - Answer, screen and...


  • Labuan, Malaysia Polymorph Recruitment Full time

    Our Client is established in 2012 and provides Space Management Solutions with certified international distributors from UAE, Myanmar and Sri Lanka to name a few. The design, build and install operable acoustic walls, providing an uninterrupted view and elegance. Their smart design allows for relocation and reconfiguration easily. Position: Accounts &...

  • Warehouseman

    5 months ago


    Labuan, Malaysia Standard Marine Agencies Sdn Bhd Full time

    __ - Execute warehouse activities in the safest and cost-effective manner to meet company requirements while ensuring compliance with established policies, procedures and regulatory requirements, practice of good governance and integrity in the overall process and practices to support operations. - Identify, perform visual inspection and verify the quantity,...

  • Branch Executive

    5 months ago


    Labuan, Malaysia STAR GLORY ASIA (M) SDN BHD Full time

    **DUTY-FREE BUSINESS** We are an award-winning Duty-Free business with multiple outlets throughout the region. Our unique and exemplary services bring our customers’ shopping experiences to another level. This includes organizing social networking events for them to connect with other customers who share similar interests and running events where experts...

  • Accounts Executive

    5 months ago


    Labuan, Malaysia Standard Marine Agencies Sdn Bhd Full time

    **Main Task** Manage and handle the accounting processes for the branch. - Handle accounts payable which include process vendor invoices, expenses claims and other payable transactions accurately and timely by using designated accounting system. - Reconcile accounts payable sub-ledger with general ledger accounts and resolve any discrepancies. - Handle...


  • Labuan, Malaysia SAFE & CLEAN OIL RECYCLE SDN BHD Full time

    The sales & Marketing Clerk is responsible for promoting and driving the company's sales. Reports directly to the Sales & Marketing Manager/Executive. Duties & Responsibilities: - Assist in customer queries relating to pricing and/ or quotation, provides product, promotion, and pricing information by clarifying customer request; selecting appropriate...


  • Labuan, Malaysia IRM Limited Full time

    The Role: Reporting to the Regional Finance Manager, you will be tasked with duties including but not limited to: Job responsibilities - Prepare and review accounting transactions - Support accounting operations - Work closely with Regional Corporate Finance teams for daily operations and month end closing - Support Regional Finance on routine transactions -...

  • Copy Centre

    5 months ago


    Labuan, Malaysia Labuan Co Full time

    We are looking for a confident & organised administrator with front line experience supporting customers & internal team support on Stock control, orders, purchases, invoicing. Your responsibilities include but are not limited to: Support to Management administrative requirements Support to walk in customers on Copy Centre services and some cashier...


  • Labuan, Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us Overview The Principal Officer for Labuan International Branch is responsible for ensuring the overall branch operations, compliance, reporting and representing the Bank in dealing with the regulators, aligning with regulatory requirements and the Bank's strategic direction. This...


  • Labuan, Malaysia Schlumberger Full time

    **JobName**:WCF Cementing Specialist - **JobSummary **:The WS Field Specialist - WIT is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WS Field Specialist - WIT identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery. - **AdditionalResponsibilities**: - Ensure...

  • Field Operator

    5 months ago


    Labuan, Malaysia Baker Hughes Full time

    **Field Operator - Wireline**: Would you like the opportunity to work as a field operator? Would you like the opportunity to work in a global energy company? **Join our Oil Field Service team!**: We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir value....


  • Labuan, Malaysia Baker Hughes Full time

    **Job Description**: **Warehouse Associate** **Do you enjoy providing an efficient support to team?** **Are you passionate about Warehousing Assistance & Support?** **Be part of a successful team** We are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and maximize reservoir...