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Assistant Manager

1 month ago

Kuala Lumpur, Malaysia SRIVIJAYA SDN BHD Full time

**A ) Primary Job Scope**

1. To assist the Area / Outlet Manager on daily outlet administration.

2. Assistant Outlet Managers are responsible for company’s outlet performance like personnel management, food and beverage, operations and other services. You are to make sure all matters related to operations and customer service is above satisfactory.

3. The assistant Outlet Manager interacts with your clients in order to make sure that satisfaction and promotion of services are adequately met. An Outlet Manager must communicate with other departments in order make sure that customers’ needs are satisfied and met. You are to make sure that good handling of cash is properly followed. You are to deal with customer’s complaint and listen to feedbacks so as to improve their services.

**B) Duties & Responsibilities (Regularly Performed Duties)**

**Outlet**

1. Oversee the daily operations of outlet for smooth operations.

2. Plan and assist daily workloads to outlet associates.

3. Develop and enforce established policies and procedures.

4. Establish operational strategies to meet quality and customer service standards.

5. In-charge of performance and sales of the Outlet and ensures that the company’s profits and goals are met - Develop marketing strategies to improve sales and profitability.

6. Maintain the outlet facility clean and safe.

7. Obtain customer feedbacks and recommend necessary outlet operational changes.

8. Work closely with various department and HR Department on Outlet recruitment and staff requirement - Interview and hire associates for outlet operations.

9. Schedule orientations and job trainings to outlet associates.

10. Organize regular meetings to discuss about issues and updates.

11. Analyze and resolve problems in a timely and accurate manner.

12. Organize special events and entertainments to attract more customers - based on company promotions.

13. Address customer queries courteously and ensure customer satisfaction.

14. Develop cost-effective operational plan to achieve outlet goals.

15. Assist in cash handling activities and develop expense and revenue reports.

16. Contributes to achieving profitability through cost controls and shift management. Shift control is a core function of all Managers.

17. Take monthly inventories with monitor supplies and maintain an optimum stock level so as to meet their customer’s demand.

18. Avoid excess and detect waste for optimum profit without affecting the company’s performance.

19. Manage and focus on safety and health standards in order to make sure that your teams have good knowledge on safe working condition.

20. Assume other relevant tasks as assigned from time to time.

21. To maintain within budget at all times.

**Administration**

1. Update staff attendance and leave record on daily basis.

2. Verify outlet staff overtime claim against staff attendance record before submitting for payroll processing.

3. Assist in the preparation of regularly scheduled reports.

4. Develop and maintain outlet filing system.

5. Submit and reconcile expense reports on weekly basis. (As per company standard)

6. Assume other relevant tasks as assigned from time to time.

**C) Job Specification (Knowledge, Skills and Abilities)**
- Minimum 3 years of related working experience in the related field is required for this position.

Proficient in English and Bahasa Malaysia language; with strong written and oral communications skills.

Self-motivated and able to work under minimum supervision and desire to be part of a performance-driven team.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)