Medical Information Specialist

3 weeks ago


Kelana Jaya, Malaysia Manpower Group Malaysia Full time

**REQUIREMENTS**
- Demonstrated mastery of written English and professional verbal skills in English.
- Bachelor’s Degree in healthcare profession (medical, pharmacy or Nursing) ideally some industry experience and/or work in designated therapeutic area or similar role
- Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
- Good written skills to respond to customer queries succinctly, accurately, and objectively
- Demonstrated project time and self-management skills, resilience & ability to handle short deadlines, multiple proprieties, being resilient whilst maintaining high standards
- Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups managing their expectations effectively
- Ability to assimilate and communicate large volumes of medical information.
- Demonstrated high-level end-user computer skills (e.g., databases, word processing, tables and graphics, spreadsheets, presentations/PowerPoint, and templates).
- Cognitive abilities, including verbal reasoning, attention to detail, critical thinking, problem solving and analytical ability.
- Focuses on the customer - excellent customer focus.
- Ability to work independently and as a part of a team. Able to work under pressure, managing short deadlines, multiple proprieties and concern for maintaining high quality standards.
- Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations
- Working experience in call centre for pharmaceutical or healthcare industrial is preferred

**Salary**: RM5,000.00 - RM6,500.00 per month

**Benefits**:

- Flexible schedule

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kelana Jaya: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Pharmaceutical industry: 1 year (preferred)
- healthcare industry: 1 year (preferred)
- call center: 1 year (preferred)
- contact center: 1 year (preferred)



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