Avp, Digital Risk and Controls

5 days ago

Kuala Lumpur, Malaysia HSBC Full time

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **AVP, Digital Risk & Controls**.

**Why join us?**

The Digital Risk & Control team, a global specialist first line team within the Wealth & Private Banking (WPB) Chief Controls Office (CCO), works to support and enable WPB’s digital strategy, a core component of the success of the retail and wealth business line. The team seeks to proactively mitigate risk, building and strengthening controls for WPB’s digital estate, and our customers’ interactions with the bank through digital channels.
The team works in close partnership with the WPB Valuestreams, product, transformation and technology leads, second line of defense areas, and other CCO teams globally, regionally and in market with a focus on three core key pillars of work:

- Support globally-led digital change in WPB: following our established team processes, and in partnership with the second line of defense risk stewards, to identify and analyse areas of risk that may be present for new digital customer experiences, or new digital services or platforms. Working with commercial, customer and cost outcomes, design in controls for those new capabilities, and then support with launching into multiple markets. Ensuring risks are within appetite, controls are effective and monitored as the change programmes moves from new development to business as usual.
- Active controls management and maturity for global platforms: Articulation and management of lower level control instances for the core digital platforms and operating capabilities, operated at the centre, and consumed by all WPB markets. Perform incident analysis, root cause issue identification and deep dive controls reviews as required across the WPB digital and analytics estate.
- Hub-and-spoke market support: Each team member also acts as an established point of contact for market stakeholders for support and expertise associated risk and controls for WPB digital change or digital capabilities. In addition, they support CCO colleagues in to increase their digital controls capabilities and maturity with the support of a playbook and outcomes.

**The Opportunity**:
As a Risk & Controls Manager within the Digital Controls team, the role holder will hold an individual portfolio of areas of responsibility across the three pillars of the team’s work. The role will support:

- Value Streams: Acting as the first point of call for risk and controls guidance and input on digital design and development, focused on customer solutions and enhanced controls, triaging the need for risk expertise from Legal, Fraud, Financial Crime, Compliance, Information and Cyber Security and Systems Risk. Producing a Risk & Controls Position relating to the new digital journey/service/platform, and ensuring alignment with market teams on risk assessment and governance.
- The Global Digital Risk and Controls team: Demonstrating strong analytical, stakeholder and collaboration skills across the three locations of the Global team.

Requirements

**To be successful in this role, you should meet the following requirements**:
**Skills and Abilities**
- Problem solving and analysis skills especially in the design of new control instances and processes - an interest in getting to the bottom of a problem and finding an acceptable solution across multiple parties
- Ability to analyse, digest and present complex issues concisely to senior and/or key stakeholders using simple language
- Strong influencing and arbitration skills - an interest in driving to an agreed way forward, where there may be differences of opinion or conflict. Strong stakeholder management skills in order to build trusted and credible relationships.
- Comfort in challenging existing process/advice/policy that is outdated - an interest in making the bank operate more efficiently
- An abundance of common sense, drive, and flexibility to deliver and prioritise
- Demonstrable ability for strong and collaborative teamwork, embracing the agreed team principles of Credibility, Honesty, Approachability and Fairness
- Willingness (and ability) to learn as customer expectations, technology and control options are changing rapidly

**Knowledge and Experience**

**At least two of**:

- Knowledge of our customers, products and services in Wealth & Private Banking

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