Customer Care Advisor
6 months ago
_**Excited to grow your career?**_
We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads.
**About You - experience, education, skills, and accomplishments**
- An undergraduate degree from an accredited college/university is required, a Science degree preferred
- 1+ years of customer service experience
- Analytical, troubleshooting, and decision-making skills
- Strong interpersonal skills in dealing with people at all levels
- Excellent writing, phone handling, communication, and problem-solving skills
- Exceptional English language skills including a clear, crisp, easily understood, direct but pleasant communication style
- Ability to communicate with poise and confidence while working through complex issues
- Proven customer service skills including acting with urgency, being proactive, thinking like a client, following up and following through, and never settling for delays or a less-than great experience.
- Excellent presentation/training skills
- Attention to detail and ability to multitask and while maintaining a sense of urgency
- Consistent, positive attitude and deep customer service orientation
- Ability to think logically, critically, quickly and strategically to solve issues
- Ability to meet departmental deadlines and use effective organization and planning skills
- Desire to remain in and grow an exciting career within a dynamic, innovative company
**It would be great if you are...**
- Experience with the usage of Web of Science, InCites, Master Journal List or Web of Science Researcher Profile
**What will you be doing in this role?**
- Provide verbal and written responses to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures, and best practices.
- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous, and timely manner
- Delight customers with exceptional service skills and a can-do attitude with every interaction
- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll gates
- Assume ownership of customer inquiries until resolution is provided to customers’ satisfaction
- Replicate customers’ technical/product issues to provide appropriate steps for resolution
- Interpret and analyze customer needs to resolve inquiries and improve product utilization
- Maintain a high level of knowledge about products and new product releases through participation in product training and go-to-market launch activities
- Be a great team player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, Own your actions, and Value every voice
**About the Team**
The Web of Science Customer Care team consists of 22 team members today and 3 Product Specialists. We have team members geographically spread across Penang, India, London, and the United States supporting the customers 24/7 globally.
**Hours of Work**
The Company operates 7 days a week, twenty-four hours a day. You will be expected to attend the office and work during the hours assigned to you which may include night shifts. You will be required to work 5 days a week and your weekly off may not necessarily be on Saturday and Sunday
**Job Types**: Full-time, Permanent
**Benefits**:
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bayan Lepas: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
-
Customer Care Advisor
6 months ago
Bayan Lepas, Malaysia Clarivate Full timeWe are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads. **About You - experience, education, skills, and **accomplishments** - An undergraduate degree from an accredited...
-
Customer Care Advisor
6 months ago
Bayan Lepas, Malaysia Clarivate Full timeWe are looking for a Customer Care Advisor to join our service account management team in Penang, Malaysia. This is an amazing opportunity, reporting to Customer Care Manager. This role is responsible for developing long-term customer relationships that drive customer retention, portfolio expansion and overall satisfaction. **About You - experience,...
-
Customer Care Advisor
6 months ago
Bayan Lepas, Malaysia Clarivate Full time_**Excited to grow your career?**_ We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. We are looking for a...
-
Part Time Sales Advisor
6 months ago
Bayan Lepas, Malaysia H&M Group Full timePart Time Sales Advisor (Queensbay Mall, Penang) A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to...
-
Customer Service Advisor
6 months ago
Bayan Lepas, Malaysia IT Business Solutions Sdn Bhd Full timeCustomer Service Advisor (General) - **Provide customers' support through voice & non-voice channels.**: - **Response to customers' inquiries and questions based on knowledge acquired.**: - **Handle upset customers' inquiries positively and professionally.**: - **Demonstrates effective writing skills**: - **Response effectively in moderate stressful...
-
Financial Advisor
6 months ago
Bayan Lepas, Malaysia Dinamiq Agency Full timeHIRING POSITION: FINANCIAL ADVISOR Join our team at Dinamiq Agency Requirement: - College degree or above, fresh graduates are welcomed to apply, proficient in computer operations; - Have good organizational, communication and coordination skills, and customer service awareness; - Love work, good at teamwork, be pragmatic and have the spirit of enduring...
-
Financial Advisor
6 months ago
Bayan Lepas, Malaysia Dinamiq Agency Full timeHIRING POSITION: FINANCIAL ADVISOR Join our team at Dinamiq Agency Requirement: - College degree or above, fresh graduates are welcomed to apply, proficient in computer operations; - Have good organizational, communication and coordination skills, and customer service awareness; - Love work, good at teamwork, be pragmatic and have the spirit of enduring...
-
Statutory Accounting Advisor
6 months ago
Bayan Lepas, Malaysia Dell Technologies Full timeWe are a global, multi-billion-dollar corporation - and Accounting is vital to reflecting our staggering earnings, profits, cash balances and other financial results. To meet this challenge, we implement best practices, provide general financial support, resolve queries, prepare reports and provide statistics. We also design policies and procedures that...
-
Customer Care Executive
6 months ago
Bayan Lepas, Malaysia Rentokil Initial Full timeWe are looking for a motivated, dynamic Customer Care Executive (Indoor Sales) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory. To...
-
Assistant Supervisor
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full time**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...
-
Customer Assistant
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full time**Job Descriptions**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. - Malaysia citizen only. - Required to be vaccinated at least 1 dose as per requirement from authority **What you need to do?** - Provide professional...
-
Customer Assistant
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full timeJob Requirement 1. Minimum PMR/PT3/SKM 2. Required language(s): Bahasa Melayu, *Mandarin and English. 3. Pleasant personality with a strong drive and excellent in communication skills. 4. Good interpersonal & follow-up skills, adaptable and result-oriented. 5. Possess outgoing personality, positive and high energy level. 6. Applicants must be Malaysian...
-
Health Advisor
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full timeProvide nutritional consultation and deliver excellent product advice to our customers. - Track and review the sales objective of Health Division as necessary in order to achieve the division’s sales target. - Maintain housekeeping standard of health items which includes promotional display and price tags. - To conduct overall healthcare department stock...
-
Accounting Advisor
6 months ago
Bayan Lepas, Malaysia Dell Full timeJoin us as an **Accounting **Advisor** on our **Accounting**team** in **Bayan Lepas, Penang **to do the best work of your career and make a profound social impact. **What you’ll achieve** The APJCStatutory team is responsible for ensuring high quality financial statements for the legal entities are provided to key customers within the specified...
-
Advisor, Global Commodity Management
6 months ago
Bayan Lepas, Malaysia Dell Technologies Full timeA ground-breaking company making game-changing products needs an exceptional supply chain. Commodity Management within Materials and Procurement develops and implements plans to support forecasted needs for suppliers or commodities. We use our in-depth knowledge of foreign and domestic markets to negotiate supplier agreements and contracts with optimum...
-
Health Advisor
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full timeProvide nutritional consultation and deliver excellent product advice to our customers. - Track and review the sales objective of Health Division as necessary in order to achieve the division’s sales target. - Maintain housekeeping standard of health items which includes promotional display and price tags. - To conduct overall healthcare department stock...
-
Beauty Advisor
6 months ago
Bayan Lepas, Malaysia AMOREPACIFIC MALAYSIA SDN BHD Full timeOperation: - Ensure smooth flow by adhering day to day opening and closing procedures. - Basic housekeeping duties: upkeep store tidiness and cleanliness at all times including testers, displays, fixtures & counters - Maintaining inventory, GWP, tester, and sample level by ensuring accurate stock records, stock replenishment, conducting stock checks, and...
-
Health Advisor
6 months ago
Bayan Lepas, Malaysia Watson's Personal Care Stores Sdn Bhd Full timeProvide nutritional consultation and deliver excellent product advice to our customers. - Track and review the sales objective of Health Division as necessary in order to achieve the division’s sales target. - Maintain housekeeping standard of health items which includes promotional display and price tags. - To conduct overall healthcare department stock...
-
Financial Analysis Advisor
6 months ago
Bayan Lepas, Malaysia Dell Technologies Full timeWorld-leading approaches in finance are fundamental to our success. Our Financial Analysis team has a broad and important responsibility. We rely on our analysts to develop, interpret and implement financial concepts for planning and control. Their technical analysis of present and future financial performance informs all kinds of management decisions and...
-
Customer Service
6 months ago
Bayan Lepas, Malaysia Ozo Prestige Sdn Bhd Full timeDiploma/ Degree in Logistics or experienced as customer service in logistics / warehouse. **Job Description**: Acknowledge mails from Customers Plan & execute export operation Ensure daily activities run smoothly & generate more productivity To ensure 100% accuracy in recording shipment / cargoes details To maintain good relationship with customer...