Commercial Data Analyst

4 weeks ago

Kuala Lumpur, Malaysia Access Full time

**Sector**: Hosting & Infrastructure
- **Expiry Date**: 17 March 2024
- **Job Ref**: J11264

Join the Access Family and see how we make software ideas become a reality Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this passion that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. Base Location In the main, our roles are remote / working from home, with occasional travel to an Access office, supplier / partner or customer site. Some roles are site-based and if this applies to this role, this will be discussed with you during the hiring process. This role will be based in our APAC region and will work on projects residing in Malaysia (particularly Kula Lumpur), Australia and New Zealand. The role will need to liaise with UKIE colleagues and partners also. Working Hours Core hours are Monday to Friday, 9.00am to 6.00pm local time (excluding lunch break). Occasionally, we will ask staff to stagger their working pattern (small adjustments, e.g. 8.00am to 4.30pm), to provide coverage for colleagues or to accommodate interaction with international colleagues. We are a global organisation and operate a follow-the-sun service model and therefore we do not require our staff to work out of hours as part of normal practice. Position Overview:

- We are seeking a meticulous and detail-oriented Commercial Data Administrator to join our team. The primary responsibility of this role is to ensure the integrity, accuracy, and accessibility of commercial data across our organization. The Commercial Data Administrator will play a critical role in maintaining data quality, and supporting data-related initiatives to facilitate informed decision-making and perform a variety of tasks relating to the end to end order to cash process. Day to day, you will:

- Providing assistance for the Sales Handover Process - Handling Account Name Changes - Managing Account and Contact Mergers - Conducting ad hoc Analysis for Data Quality, assessing impacts, and resolving issues (such as integration challenges affecting sales handovers, contract data, or support entitlements, as well as corporate family linkage) - Addressing inquiries from Salesforce Support Queue users and documenting relevant changes on the Merge Information Sheet, including Name Changes, - Account Mergers, Type Changes, and ad hoc requests - Adjusting Opportunities to facilitate acquisition order processing - Keeping the Account Team updated - Initiating Name Change processes or forwarding Name Change forms for review by the Commercial Team - Implementing Type Changes after conducting necessary checks - Investigating and executing account merges - Creating Accounts, Contacts, and Competitor Records - Managing Hierarchy Accounts after conducting investigations - Assessing Account Marketability, including updating web addresses, locating and adding company registration numbers (from Companies House), adding Duns - Numbers if absent, and enhancing account/contact details to facilitate communication with Access - Escalating instances where customers lack the correct entitlements - Assisting salespersons with errors related to CPQ Opportunities Skills Required: - Strong attention to detail and accuracy, with the ability to identify and resolve data discrepancies effectively - Excellent organizational and time management skills, with the ability to prioritise tasks and meet deadlines - Strong analytical and problem-solving skills, with a logical approach to data management and troubleshooting - Excellent communication and interpersonal skills, with ability to collaborate effectively with cross-functional teams - Familiarity with data governance principles, data privacy regulations (GDPR) and industry standards What does Access offer you? We are a growing software company, and we deliver on what we say we do We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year (rules apply) and a health contribution you’ll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that give

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