Online Sales and Customer Service Executive

4 days ago


Shah Alam, Malaysia Jungle House Full time

**Key Responsibilities**:

- **Online Sales Management**:

- Manage and optimize online sales channels including the company website, e-commerce platforms (e.g., Lazada, Shopee), and social media.
- Create and update product listings with detailed descriptions, images, and pricing.
- Implement sales strategies to increase online sales and achieve sales targets.
- **Customer Service**:

- Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
- Assist customers with product information, order placement, payment processing, and delivery tracking.
- Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
- Monitor customer feedback and reviews to identify trends and areas for improvement.

**Qualifications**:

- **Education**: Diploma or degree in Customer Service, Marketing, Communications, or related field.
- **Experience**:

- Minimum of 2 years of experience in online sales and customer service, preferably in the food or health industry.
- Experience with e-commerce platforms and customer service tools.
- **Skills**:

- Strong written and verbal communication skills in English and Malay. Additional languages are a plus.
- Excellent problem-solving abilities and patience in handling customer issues.
- High empathy and the ability to understand and address customer needs effectively.
- Proficiency in using MS Office, CRM software, and online sales tools.
- Ability to work independently and manage time efficiently in a remote work setting.
- Proficiency in Mandarin is advantages

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Meal provided

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Bahasa (required)
- English (required)



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