Vp / Avp, Fraud Surveillance Unit

2 weeks ago


Kuala Lumpur, Malaysia Oversea-chinese Banking Corporation Limited Full time

Job Description:

- Deliver, manage and lead the daily operations of the Fraud Surveillance Unit [FSU]. The Manager will lead the Fraud Surveillance Unit and Manage the Operation of the banks Fraud Surveillance System [FSS]. The Key responsibilities of the position are:
Managing Daily Operations
- Establish and coordinate scheduled assessments on the performance of the FSU and management of the FSS parameters and modelling thresholds to optimize alerts [eg - alerts false:positives, loss avoidance]
- Manage customer call out when required
- Preparation and management of the FSU Program's MIS showing multiple perspectives of the performance
- Benchmark the FSU performance against best-practices and accepted industry standards, and exceed these benchmarks, where possible
- Conform to the Bank's performance management policies and procedures.
- To work as part of a team to investigate and respond to Fraud Incidents detected
- Undertake a pro-active fraud risk management stance by proposing measures to mitigate fraud risks
- Assist FSU team members during absences, holidays, and times of high volume, including shift duties, where necessary
- Recommend and assist in development of infrastructural support for Fraud Risk Management functions
- Establish and document FSU policies, procedures [escalations, alert handling, customer contact and interactions with stakeholders etc], internal controls [maker/checker, day-2 reviews etc] and self-assessment protocols
- Establish Key Performance Indicators for the FSS system and team
- Manage a team of Anti Fraud Surveillance Analyst that operate 24/7

Leading Staff
- Provide leadership and guidance to FSU staff for professional and personal development, including planning and coordinating needs-based training, defining mentoring strategies, and providing hands-on education with the objective to develop a highly engaged, high-performance team to deliver against FRM objectives
- Establish and execute capacity plans for the team, including review of shift schedules, processing turnaround times, adherence to departmental Activity Based Capacity planning etc

**Qualifications**:

- University Degree or equivalent preferred
- Typically have 5 to 10 years' experience in practical fraud management or investigations
- Experience in operating Fraud Risk engines or SAS program
- Experience in law enforcement and/or investigations would be an added advantage
- Experience in Banking Fraud investigations is preferred
- Have knowledge of the financial services industry products and processes. Demonstrated experience in either consumer and corporate banking, knowledge of private bank is a plus
- Excellent written and communication skills with the ability to communicate at all levels
- Systematic approach with good organization and planning skills
- Independent, resourceful and enthusiastic with a high sense of integrity
- Demonstrates successes in working both independently and leading teams
- Able to work under intense pressure
- Additional language skills are advantageous for this post



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