Manager - Personal Financial Services

3 weeks ago

Ulu Tiram, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Key Responsibilities and Accountabilities

Functional (job responsibilities)
- Ensure internal control and compliance are not compromised.
- Champions service performance within the branch (queue management, complaint handling, SST uptime, customer experience)
- Approve, Review and Audit Teller and Related Branch Financial Transactions (End of Day Financial Transaction Checking, Balancing, Reconciliation, etc.) in order to Prevent and Detect Fraud and Errors
- Staff Capacity planning (staff leave administration & relief arrangements)
- Ensure Self-Audit Check is carried out diligently as required
- Succession Planning for 2nd liners to take on higher role, i.e. CSOM position
- Drive CASA deposit base growth and customer growth and cross selling to achieve branch ops target assigned.
- Work towards Unit Trust and Banca certification.
- Relief Branch Manager functions as and when required.

Managerial (team/group responsibilities)
- Oversees the Day to Day Activities of Subordinate Tellers and CSEs
- Train & coach Tellers & CSEs
- Performance Review

Organizational (organizational responsibilities)
- Represent HLB in relationship building with community
- Process improvement & cost down initiatives Jobholder Requirements Indicate the minimum requirements expected of a jobholder in order to perform the job satisfactorily

Education/Qualification
- Minimum Diploma/Degree Holder
- SPM/STPM with related working experience

Experience
- Related working experience in Financial Institution or related fields (banking operations)

Special Skills
- Service Oriented Mindset
- Banking operations, knowledge in BSA, ECM, ABM Rules, BASEL II, FATCA
- Good interpersonal & communication skills - Strong organization & planning skills

Certification/Licensing Requirements
- PCE (general), PCE (life)
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._

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