Learning & Development Services Manager

3 weeks ago

Kuala Lumpur, Malaysia British American Tobacco Full time

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT **DIGITAL BUSINESS SOLUTION IS LOOKING FOR A **LEARNING & DEVELOPMENT SERVICES MANAGER**

**SENIORITY LEVEL**:Mid-Senior Management Level

**FUNCTION**: Human Resources - L&D

**SALARY RANGE**:Competitive salary + excellent benefits + market leading bonus

**LOCATION**:Sunway Geo Tower, Bandar Sunway

**ROLE POSITIONING AND OBJECTIVES**

The fundamental purpose of the role is to support the agenda of capability building of BAT employees to deliver the business objective. The role will support the Area Talent OE Manager, Marketing Skill Development Manager and Global Business Service (GBS) Learning & Development Manager to deploy, execute capability building agenda, facilitating, and enabling learning for the organization.

This includes supporting the team to involve Line Managers in cultivating a strong capability building culture and enhance employee engagement to drive job high performance culture in the organization.

The role will act as a L&D partner to take full ownership of the deployment and execution of L&D agenda based on capabilities assessment and gaps identified by the Talent & OE Manager with the business leader.

**Reports to**:GBS HR Operations Lead

**Reporting Level**:Managing Self & Others

**Geographic Scope**:Global

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Execute training programs that are aligned with the organization objectives and maximize the learning opportunities for the organization
- Promote e-learning culture of continuous development and evaluate the effectiveness of L&D program
- Manage & assess L&D budget plan based on capability development plan for the year
- Collaborate with internal Subject Matter Experts to collect and curate content on L&D request
- Incorporate scenario-based eLearning, realistic role-play, leader videos, knowledge checks, instructional games and rich performance support aids into the employee learning experiences
- Provide regular reports to stakeholder on learning impact
- Manage all administrative work-related to L&D (e.g., training coordination, facilitation)
- Support end to end project management of L&D trainings and deliverable (e.g., training logistics)
- Surface feedback and proactively identify ways to optimize training processes/deliverables
- Analyze training feedback and propose recommendation for future training needs to strengthen existing capabilities or learning new ones
- Engage with digital learning channel/platform and make sure the accesses are updated
- Support ad hoc project within the L&D team as needed

**ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE**
- Ideally 5 years of working experience in related HR field preferably as an L&D Manager, Training Manager or equivalent in a multi-national company
- Equipped with knowledge of effective learning and development (L&D) method, and having a creative mentality in crafting communication plans
- Familiarity with e-learning platforms (THE GRID, EdApp) / Learning Management System (LMS)
- Advanced English, both written and spoken
- Fast learner and adaptability in a fast-paced environment
- Experience of partnering and supporting employees and managers, able to collaborate and influence across a variety of partners (HRDs, HRBPs, Line Manager, Share Service Centre teams).
- Ability to prioritize tasks based on importance and urgency to coordinate structural deliverable
- Pro-activeness in identifying improvement areas around L&D and provide recommendations
- Ability to lead the planning and execution of L&D agenda
- Minimum degree in Human Resources, Business Administration or equivalent

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

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