Executive - Client & Project Management
5 months ago
**Company Description**
Lapasar is a Business to Business (B2B) wholesale platform based in Petaling Jaya, Malaysia. We serve over 3,000 SMEs and corporations in Malaysia, focusing on FMCG goods distribution to thousands of retail clients nationwide. With our own warehousing, distribution, and financial services capabilities, we provide a comprehensive solution for businesses in need of efficient and reliable supply chain management.
**Role Description**
This is a full-time on-site role as a Client Account Manager at Lapasar. As a Client Account Manager, you will be responsible for managing and building relationships with our clients and vendors, including SMEs and corporations. You will proactively address their needs and provide excellent customer service. Additionally, you will be responsible for ensuring client satisfaction, maximizing sales opportunities, and achieving business objectives.
Client Management may include:
- Client and user onboardings
- Setting up of accounts on the platform
- Presentations to users and user training
- Attending to Request for Information, Request for Quotation
- Attending to sourcing requests
- Product Benchmarking
Vendor Management may include:
- Sourcing for suitable suppliers
- Engaging with vendors to onboard and attend to vendors' questions and concerns before/after onboarding
- Negotiating prices
- Ensure to track, measure, and evaluate vendor performance - educate vendors on methods to increase their traction in the marketplace
**Qualifications**
- Strong customer service and relationship management skills
- Excellent communication and interpersonal skills
- Ability to understand and analyze client needs
- Experience in account management or customer success
- Proven sales and negotiation abilities
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and meet deadlines
- Proficiency in MS Office and CRM software
- Bachelor's degree in Business Administration or related field
Working days: Monday to Friday, 9am to 6pm
Insurance coverage: Provided, incl. in-patient medical cards and clinic visit allowances
**Salary**: RM4,000-RM4,500
Pay: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected Monthly Salary for this position?
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