Hotel Receptionist

2 weeks ago

Johor Bahru, Malaysia Agensi Perkerjaan Hirexpert Sdn Bhd Full time

**Overall Responsibility**:
Providing exceptional customer service, managing reservations, handling administrative tasks, ensuring guest satisfaction.

**Key Areas of Responsibility**:

- Greet guests warmly and assist them with check-in and check-out procedures.
- Handle guest inquiries and provide information about hotel facilities, services, and local attractions.
- Process reservations, cancellations, and modifications accurately and efficiently.
- Ensure the front desk area is clean, organized, and presentable at all times.
- Manage guest accounts and process payments in accordance with hotel procedures.
- Respond to guest complaints and concerns promptly and professionally, escalating issues as needed.
- Maintain knowledge of hotel policies, procedures, and emergency protocols.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Assist with administrative tasks such as answering phones, handling mail, and maintaining records.
- Uphold high standards of customer service and hospitality at all times.

**Job Requirement**:

- Have a **minimum of two (2) years of experience working as a hotel receptionist.**:

- **Fluent in English, **both spoken and written.
- Minimum SPM qualification or equivalent.
- **Basic computer knowledge.**:

- Excellent communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Positive attitude and a willingness to learn and adapt.

Pay: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

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