Customer Service Assistant

2 weeks ago

Kota Bharu, Malaysia PT. Teknologi Perdana Indonesia Full time

We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Malaysia.
- If you are looking for a permanent job in the office, do not want to engage in cold sales, strive for a stable guaranteed income, then this vacancy is for you_

**It will be easier if you**:

- have strong command of English (verbal and written);
- can prioritize your tasks;
- can easily find a common ground with people and understand the client's needs;
- are not afraid to work with claims and can calmly resolve any misunderstandings;
- are ready to take responsibility and solve basic tasks independently, without involving your Manager.

**Fresh graduates and under-experienced are welcome to apply**

**Essential functions**:

- providing high-quality service to drivers and customers by processing their requests, feedback, complaints\claims, as well as assisting them in resolving day-to-day issues;
- monitoring the service rules violations;
- presenting drivers and passengers with an offer of new conditions and promotions;
- participation in the implementation of advertising\promotional campaigns.

**We offer**:

- online training course from the first work day and constant support from the senior team;
- a short-term trial period to decide whether the job and company are suitable for you;
- stable monthly remuneration on time and annual increase depending on your performance;
- 5-day working week, 09.00am - 06.00pm;
- professional development.

**Salary**: From RM2,500.00 per month

Application Question(s):

- What is your current English level?
- Required notice period?
- Are you currently living in Kota Bharu?

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