Supply Chain Lead
2 weeks ago
**Supply Chain Lead**
**Supply Chain Lead**
***Reporting to**:Finance & Operations Director
**Department**:Customer Service & Supply Chain
**Location**:Petaling Jaya, Selangor, Malaysia
**Customer Services & Purchasing**
- Manage the team of Customer Service and Purchasing representative.
- Responsible for ensuring compliance to processes and procedures related to customer’s order and supplier’s purchasing management.
- Manage escalations and issues related to the process and implement improvements.
- Maintain excellent business relationships with all stakeholders.
- Creating a positive working environment for the team to achieve KPIs
- Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order and purchasing processing.
- Regularly review with BU’s to manage demand planning, maintain stock availability and optimize stock level.
- Managing purchasing for selected key suppliers, submit import requisition for approval, generate PO & ensure deliveries/shipments are received on required date.
- Involved in staff recruitment & training to deliver a high standard of CS and purchasing staff.
- Manage a good relationship with customers; be proactive to anticipate on any complaint related to the deliveries and stock availability.
- Take ownership of the Intercompany CS process between Malaysia and sister entities.
**Supply Chain**
General:
- Manage and take ownership of the local supply chain function.
- Implement, execute, and monitor the IMCD Global Supply Chain Management Policy, the associated guidelines, procedures, and instructions.
- Plan an annual supply chain risk analysis & action plan submitting it to the Regional Supply Chain Manager before the end of January of each year and conduct/execute such plan throughout the same year.
- Comply with the SC controls and requirements from the IMCD Risk and Control framework.
Local Operation:
- Gain and secure understanding of all logistic aspects of the local operation:
- Warehousing / transportation / air & sea-freight / value added services
- Local regulation / guidelines for warehousing & transportation of all goods
- All flows from Principals to IMCD, from IMCD to customers and between IMCD Malaysia and other IMCD entities (Intercompany business)
- Ensure compliance of warehouse operation according to business and quality requirements
- Create, improve and document logistics processes and procedures (internal & external)
- Responsible for stock management, key user for MRP/inventory management
- Analyze shipping behavior (size, type, frequency, destinations etc.) to monitor trends, deviations and waste and drive continuous improvement.
- Provide upfront analytic support to the Business Units in case of projects and new local business and play an active role in the onboarding of new business.
- Attend local management meetings and update on cost/developments/projects, etc.
3PL Management:
- Ensure 3PL providers have all licenses and permits in place as required for warehousing & transportation of all goods.
- Setup of SLA's and KPI's, measure performance and conduct timely business / performance reviews (internal & external) with 3PL providers.
- Manage and maintain the 3PL cost development.
- Lead year-end rate negotiations with 3PL providers based on the result of descent business reviews throughout the year (considering performance, developments, continuous improvement, business outlook etc.)
- Conduct timely quality audits to 3PL providers.
- Prepare a robust back-up plan for warehousing and transportation. Maintain continuous understanding of the local 3PL market.
- Manage contracts with 3PL providers and align with Regional Supply Chain Manager in case of changes or renewal.
IT & Digitalization:
- Responsible for freight rate management JDE.
- Manage approval procedure for new stock locations in JDE.
- Responsible for accurate NCR management in Salesforce
- Manage & control EDI interface with 3PL provider(s).
- Accurate documentation of QBR reports, local contracts and agreements in document management tool.
- Lead the local implementation & follow training sessions on new tools, features and developments related to the operations.
On communication:
- Single Point of Contact for supply chain related aspects
- for all Business Units
- for all 3PL providers in use of IMCD Malaysia
- for all Intercompany related topics & questions with IMCD sister entities
- Maintain contact with other (logistics) and support functions in Europe/Asia
- Single Point of contact (and engage with) for peers across the globe
- Maintain a pro-active line with Regional Supply Chain Manager
On Sustainable Procurement:
- Take full ownership of the downstream supplier approach as described Sustainable Procurement policy.
- Ensure all 3PL service providers have signed the ESG Standards for Business Partners document.
- Drive EcoVadis downstream supplier screening
- Initiate and dr
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