[airlines Industry] Mandarin Customer Service
2 weeks ago
**Responsibility**
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
**Requirements**:
- Must be able to converse fluently using **Mandarin** and **English**:
- Must be able to read and write **Traditional Mandarin **word
- **24/7 shift system** (5 days a week, 9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
**Benefits**
- KPI incentives
- Transportation allowance
- 14 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental Claims
- Walking distance to the office - Shelter nearby LRT / KTM Station
职位类型:应届生, 全职
薪资: RM3,500.00至RM4,600.00(每月 )
预期开始日期: 04/03/2024
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