Branch Manager
6 months ago
**Responsibilities**:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant’s good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
**Job Requirements**:
- 3 year and above
- Relevant cert, degree in hospitality or business administration
- knowledge in Chinese, BM and English
Pay: RM2,000.00 - RM5,000.00 per month
**Benefits**:
- Meal provided
- Opportunities for promotion
Schedule:
- Rotational shift
Supplemental pay types:
- Attendance bonus
- Performance bonus
**Experience**:
- F&B: 3 years (preferred)
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