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Guest Service Agent/receptionist

1 month ago

Kuala Lumpur, Malaysia KLOE HOTEL Full time

Front Office Assistant is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. The main purposes of the hotel reception area’s staff are to respond courteously to guests’ requests, play a part in the general running of the reception desk to maintain a smooth room bookings service.

**Main Tasks and Responsibilities**

1. To undertake front of house duties, including greeting and attending to the needs of guests, to ensure a superb customer service experience.

2. To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

3. To deal with guest requests to ensure a comfortable and pleasant stay.

4. To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

5. To be responsible for accurate and efficient accounts and guest billing processes.

6. To assist in keeping the hotel reception area clean and tidy at all times.

8. To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

9. To ensure that all reservations and cancellations are processed efficiently.

10. To keep up to date with room prices and special offers to provide accurate information to guests.

**Requirements**:
1. A friendly and welcoming approach

2. Ability to remain calm during difficult situations or in a very busy environment

3. Excellent interpersonal skills, including a pleasant telephone manner

5. Good team working skills

**Salary**: From RM2,000.00 per month

**Benefits**:

- Free parking
- Meal provided

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Overtime pay

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