Noc Analyst

5 months ago

Petaling Jaya, Malaysia LifeTech Group Full time

**JOB DESCRIPTION**

Reporting to ISP when persistent, unfixable problems occur.

This role reports to the NOC Team Lead.

Typical duties include, but are not limited to:

- Proactively monitor and troubleshoot:

- systems operations
- systems problems
- network outages
- software issues
- Respond to alarms and alerts from network tools
- Creates and reports tickets for events and incidents
- Provide timely response to all incidents, outages and performance alerts - ISP
- Notify customer and third-party service providers of issues, outages and remediation status
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
- Perform basic systems testing and operational tasks - 1st & 1.5 level
- Gathers the incident history and preserve it for later use
- Perform and generate analysis report based on customer / ISP requests
- Generate monthly report for Operational Review Meeting with customers
- Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
- Other duties as assigned - installation of certs, network connectivity testing, script execution, etc
- Work with internal and external technical and service teams to create and/or update knowledge base articles

**REQUIREMENTS**:

- 1-2 years of relevant experience in IT security operations, IT security management and architecture (fresh graduates are encouraged to apply)
- Possess Professional Certificate (eg, CISM, CISA, CEH, etc.), Bachelor Degree/ Professional Degree in Information Technology / Computer Forensic / Cybersecurity
- Proficient in Incident Management and Response
- Experience in security device management, SIEM, threat management and vendor management will be added advantage
- Excellent communication and leadership skills
- Ability to handle high pressure situations with key stakeholders
- Good Analytical skills, Problem solving and Interpersonal skills

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