Airport Hotel Receptionist

5 months ago

Sepang, Malaysia Capsule Transit Full time

Towards Our Guest
- Consistently deliver Capsule Experience and the ultimate CHG service attitude
- CHG service attitude is defined by constantly smiling, welcoming, being warm, passionate to our guest and attentive to guest request.
- Maintain high level of product knowledge of the hotel and surrounding area.

Daily Job Scope
- Complete report on timely manner such as **_Night audit report, Occupancy variance report, Daily summary report_** and more.
- Preparation and preregistration for group arrival **_(Woven beg, towel, drinking water and dental kits)_**:

- Accommodating guest request and inquiry. (**_Morning call request, check in/ out late or early, baggage drop off, room related request such as quiet room, upper bunk or lower bunk._**)
- Up selling room and promoting the hotel services to the guest.
- Handling check in and check out duties. **_(Expected heavy check in during night time for Capsule hotel KLIA2 estimated up to 120 rooms/pods per day)_**:

- Handling cashiering duties. **_(Collect payment from guest, by cash or credit card)_**:

- **_Work closely_** with **_housekeeping department_** to ensure rooms are ready in time for next guest check in.
- Maintain a **_clean and neat_** front desk area, to create a good impression to the guest and better working environment for FO staff.
- Assisting guest to complete registration form, assigned room and understand guest demand and needs.
- Concierge services such as provide travel information that nearby to hotel attraction or events.
- Report any **_unusual occurrences_** to supervisor or manager which include **_hotel facilities defect, payment failure, other unusual incident
- miss flight._**:

- Collect feedback questionnaire from guest after check out.
- Restock for hotel amenities, sundries and brochures. (Woven beg, towel, drinking water and dental kits)
- Undertake **_Ad-hoc task or duty_** assigned by outlet supervisor, manager and management staff.
- Attend weekly branch meeting conduct by outlet supervisor/manager
- Complete handover log book before end shift/ leaving the hotel. **_(Cash drop report, petty cash handover, special guest request, notes and other important message)_**

Daily Grooming
- Always look professional and yet able to delivery warm welcome
- Maintain high standard of personal hygiene
- Adhere to grooming policy
- Staff uniform will be provided by the hotel

Job Requirement
- Required skill(s): Computer Literacy.
- Willing to work in shift, weekend and public holiday
- Minimum 1 year working experience
- Fresh graduate is encourage to apply

**Salary**: RM2,000.00 - RM2,200.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Ability to commute/relocate:

- Sepang: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Hotel reception: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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