Customer Success Manager

2 weeks ago

Kuala Lumpur, Malaysia Pepper Cloud Pvt Ltd Full time

**ABOUT US**:Pepper Cloud is a Singapore based SAAS Company, which offers CRM solutions for small and middle scale companies across multiple industries.

Our CRM solution helps in areas such as sales management, marketing automation, and business analytics. We give our clients the tools to manage their sales pipeline, track opportunities, capture interactions with prospects and forecast sales. Our CRM provides a comprehensive dashboard for quick and deep insights into the health of your business.

**WHAT WE VALUE**:
We’re building a technology first, employee centric, company that recruits the best talent who can solve interesting problems.

***:
We are looking for a passionate Customer Success Manager who can interact directly with the client and help them onboard onto our CRM platform. This position offers an exciting fast paced career that encompasses project management skills, business skills and inter personal communication skills. The person will hold the key responsibility of interacting with the external team (client side) and internal team (tech development team)

**KEY JOB RESPONSIBILITIES**:
Your key responsibilities would be:

- **Client Engagement**:Develop a deep understanding of each client’s business objectives and requirements and serve as the primary point of contact during the onboarding process.
- **Onboarding Planning**:Collaborate with clients and define implementation timelines, milestones, and deliverables.
- **Product Configuration**:Guide clients through product setup and configuration, ensuring alignment with their desired outcomes. Provide expertise in configuring the product to meet specific use cases.
- **Training and Support**:Conduct virtual training sessions to educate clients on product features, functionality, and best practices.Address client inquiries and provide responsive support throughout the onboarding journey.
- **Issue Resolution**:Troubleshoot and resolve any issues or roadblocks that arise during the onboarding process. Collaborate with internal teams and technical resources to ensure timely resolution.
- **Client Success**:Monitor client progress and engagement during the onboarding phase. Proactively identify opportunities to enhance the client s experience and drive value.
- **Knowledge Transfer**:Ensure clients have the tools and resources needed to become proficient users of the product. Provide documentation, user guides, and self-help resources as needed.
- **Feedback Collection**:Gather feedback from clients to identify areas for improvement in the onboarding process and product usability. Advocate for clients’ needs and provide insights to internal teams.

**QUALIFICATIONS**:

- 2-4 yrs. of hands on experience in software implementation, training and support in IT field.
- Masters or Bachelor Degree

**SKILLS**:

- Fluency in English & Mandarin is a must
- Strong analytical skills; attentive listener; ability to solve complex problems.
- Exceptional written and verbal communication skills.
- Ability to multitask and work on a diverse range of requirements.
- Strong teamwork and interpersonal skills
- Ability to read and interpret technical specifications.
- Ability to comprehend audience background and expectations.
- Ability to correctly prioritize work and meet deadlines.
- Self - motivated, flexible, and comfortable with a fast - paced startup environment

**BENEFITS**:

- Competitive Salary
- Flexible work hours and holiday policy
- International exposure

**TO APPLY**:

- Current monthly salary
- Expected monthly salary
- Earliest joining period (In days)

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Monday to Friday

**Language**:

- Mandarin (required)

  • Manager, Customer Success

    4 weeks ago

    Kuala Lumpur, Malaysia SAS Full time

    : At SAS, where you start doesn’t have to be where you end; and there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step; and we’re here to support you in your journey. **About the job** The Customer Success team is looking...

  • Assistant Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...

  • Customer Success Manager

    1 month ago

    Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...

  • Customer Success Manager

    1 month ago

    Kuala Lumpur, Malaysia Access Full time

    **Sector**: Customer Success - **Expiry Date**: 15 May 2024 - **Job Ref**: J11437

  • Customer Success Manager

    7 days ago

    Kuala Lumpur, Malaysia Sitecore Full time

    **About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...

  • Customer success, internship

    3 hours ago

    Kuala Lumpur, Malaysia Ctos Full time

    Support after-sales with customer success manager through client servicing, appointment arrangement, complaints, problem solving and contract renewal. Support account management activities, aid in managing customer accounts, updating records, and coordinating with various internal teams to address customer needs and requests. Help develop training materials...

  • Head of Customer Success

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Description: Head of Customer SuccessCompany Overview:Randstad is partnering with a leading global fintech company at the forefront of innovation, dedicated to providing cutting-edge financial solutions to individuals and businesses worldwide. With a commitment to excellence and customer-centric approach, we empower our clients to thrive in the...

  • Customer Success Manager

    1 month ago

    Kuala Lumpur, Malaysia WESTON ROBOT PTE. LTD. Full time

    Weston Robot is a pioneering robotics company based in Singapore, Malaysia and China, specializing in advanced robotic solutions for various industries. Established with a focus on innovation, Weston Robot designs and develops cutting-edge robotic technologies tailored to meet specific needs. Their products range from robots for facility management to...

  • Customer Success Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...

  • Customer Success Officer

    1 week ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...

  • Customer Success Representative

    7 days ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    **Responsibilities** - Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell - Ensures customer success and goes above and beyond to ensure customer retention and satisfaction - Proactively monitors the funnel of expiring agreements, executes actions in timely manner...

  • Customer Success Manager

    1 month ago

    Kuala Lumpur, Malaysia Dynatrace Full time

    As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment. At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created...

  • Online customer success specialist

    3 hours ago

    Kuala Lumpur, Malaysia Qsr Brands Full time

    As an Online Customer Success Specialist at QSR Brands, located in Kuala Lumpur, Malaysia, you will be responsible for ensuring a positive customer experience through various online platforms. This entry-level position requires no prior experience, making it the perfect opportunity for individuals looking to kickstart their career in customer...

  • Customer success assistant

    3 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Group Full time

    Job Description:Sunway Group is seeking a motivated and hardworking individual to join our team as a Customer Success Assistant. This is a part-time, work-from-home position based in Kuala Lumpur, MY. As an Entry Level position, we require at least 1 year of experience in a similar role.Responsibilities: Build and maintain strong, longlasting customer...

  • Customer Success Specialist

    1 month ago

    Kuala Lumpur, Malaysia Hyppies Full time

    Be the Sales Team's Secret Weapon at a** Global Luxury Fitness Tech!** Do you thrive on helping others achieve their fitness goals? A **Global Luxury Fitness Tech Company **on a mission to empower people to live healthier lives - We're looking for a passionate and results-oriented individual to join our team as a **Customer Success Specialist**. **In this...

  • Client Success Enablement Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...

  • Customer Success Representative

    1 month ago

    Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...

  • Customer Success Specialist

    1 month ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation : Customer Success Specialist - Taiwanese Location : Penang, Malaysia Working Days : 5 Working Days, 2 Days Off Working hours: 9 AM - 6 PM **Salary**: RM 7,000 - RM 8,500 (basic) + allowances Responsibilities: - Maintains customer records by updating account information - Ensure all communication is handled professionally and promptly but with...

  • Customer Success Intern

    4 weeks ago

    Kuala Lumpur, Malaysia OR Technologies Sdn Bhd Full time

    Customer Success Intern will be reporting to the Business Development team and will be assisting in: - Ensure that the needs of customers who purchase our products and services are sufficient. - Focused on the customer who needs to renew or make a second purchase of software from our product or services. - Notified our client of upgrades about service or...

  • Generalist Customer Success Associate

    4 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Luno Full time

    Luno is looking to hire a Generalist Customer Success Associate to join their team. This is a full-time position that is based in Kuala Lumpur.