Protege Trainee

2 weeks ago

Shah Alam, Malaysia Celcom Full time

**Responsibilities**:
As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today.
- To be involved and help to execute, implement, coordinate and monitor the Group Customer Service & Experience policy, procedure and processes, activities and initiatives, events and programmes, functions and day-to-day operations within the Group Customer Service & Experience i.e. CSE Office, Continuous Experience Improvement, Customer Experience Governance, Performance Management, Retail Operations and Touchpoint Operations.
- **ACCOUNTABILITIES /KEY RESPONSIBILITIES**
- Support the alignment, implementation and enhancement of the Group Customer Service & Experience policy, process and procedures.
- Help to administer and implement the relevant processes, system and enabler for Group Customer Service & Experience.
- Involve in the communication, conversation, engagement and interaction with Group Customer Service & Experience internal customers, external customers, vendors and third party.
- Assist staff and customers with any enquiries, request, issues, concerns and problems within the Group Customer Service & Experience scope and Product & Services advisory, with diligent for follow up and problem solving mindset.
- Help to monitor and track Group Customer Service & Experience activities, timeline and milestone completion for follow up action plan.
- Channel, escalate and update any arising issues, customer feedback or customer complaints to Immediate Superior, Unit Head or Department Head within Group Customer Service & Experience for decision making.
- Excellent interpersonal and communication (oral and written) skills
- Strong networking skills, high team spirit and able to work effectively and collaborate well with others
- Proficient / Fluent in English and Bahasa Malaysia. Mandarin-speaking is an added advantage.
- Computer Literacy in Basic Microsoft Office Skills - Microsoft Word, Excel and Power Point
- Proactive, high energy, enthusiastic and dynamic
- Resourceful, high initiative and creative thinking skills
- Enjoys working with people, outgoing, fun loving with a positive attitude
- Good analytical skills, self-directed, result and performance oriented to provide unmatched customer experience
- Passionate in interacting with customers to understand customers needs and delivering high standards of sales & customer experience

Celcom is the country's first and foremost mobile telecommunications provider with almost 14 million customers. Established in 1988, it boasts the widest national 2G, 3G and 4G LTE networks, covering over 98% of the population. Currently the largest mobile broadband and corporate services provider, Celcom is now moving towards integrated multi-access and multimedia services, in line with evolving technologies and consumer behaviour in Malaysia. A culture that places the customer first is reflected in our award-winning customer service, products, and other corporate accolades at a regional level. Celcom is part of the Axiata Group of Companies, one of the world's largest telecommunications companies, with close to 230 million customers across 9 Asian markets. For more information on Celcom, log on to ** Do you have what it takes to be working with Malaysia's Leading Mobile Communication Provider An exciting, dynamic and fulfilling future could be waiting for you with us. We belief that our people are our greatest asset and have inculcated a people-centred organisation culture for the growth of our talent. Contact us**:**Benefits

  • Protege Trainee

    1 week ago

    Shah Alam, Malaysia MCS MANAGEMENT SDN BHD Full time

    Requirements: - No work experience required. - Preferably Entry Level specialized in Computer Science, Civil Engineering, Architecture, Administrative & Human Resource. - Degree holder with minimum CGPA 2.50 and above. - Independent, hardworking, team player and willing to learn new things. Note: 2. Trainees will undergo 8 months programme. 3. Willing to...

  • Protege : Surveyor

    2 weeks ago

    Shah Alam, Malaysia Mangkubumi Sdn Bhd Full time

    Qualifications & Requirements: - Fresh graduates must possess at least a Bachelor’s Degree in one of the following or related fields: - Bachelor in Geomatic - Bachelor in Land Surveying - CGPA 2.00 and above - Age 27 and below - Energetic, self-motivated, and team player. Job Scope: - Will be assisting Senior Engineer / Coordinator for assigned...

  • Protege Assistant Accountant

    2 weeks ago

    Shah Alam, Malaysia MENANG IDAMAN SDN BHD Full time

    Job description **Qualification & Requirements**: Bachelor’s Degree in Accountancy or equivalent. Fresh Graduate CGPA 2.00 and above Age 27 and below Computer literate, experience, and knowledge in UBS Accounting software. Good team player with the ability to work under pressure **Role & Responsibilities**: Responsible for a full set of...

  • Assistant Accountant

    2 weeks ago

    Shah Alam, Malaysia Pintas Utama Sdn Bhd Full time

    **Qualification & Requirements**: - Bachelor’s Degree in Accountancy or equivalent. - Fresh Graduate - CGPA 2.00 and above - Age 27 and below - Computer literate, experience, and knowledge in UBS Accounting software. - Good team player with the ability to work under **Role & Responsibilities**: - Responsible for a full set of accounts. - Responsible for...

  • Assistant Surveyor

    2 weeks ago

    Shah Alam, Malaysia Pintas Utama Sdn Bhd Full time

    **Qualifications & Requirements**: 1. Fresh graduates must possess at least a Bachelor’s Degree in one of the following or related fields: - Bachelor in Geomatic - Bachelor in Land Surveying 2. CGPA 2.00 and above 3. Age 27 and below 4. Energetic, self-motivated, and team player. **Job Scope**: - Will be assisting Senior Engineer / Coordinator for...

  • Protege : Quantity Surveyor

    3 weeks ago

    Shah Alam, Malaysia Mangkubumi Sdn Bhd Full time

    **Job description** **Qualifications & Requirements** - Bachelor's degree in Quantity Surveying from an accredited recognized university. - CGPA 2.00 and above - Age 27 and below - Energetic, self-motivated, and a team player. - Computer literacy and excellent communication skills are essential. - A team player with the ability to interact at all levels. -...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...

  • Protege Trainee

    2 weeks ago

    Shah Alam, Malaysia Celcom Full time

    **Responsibilities**: As Malaysia's leading mobile telecommunications provider, we look forward to growing together with you. We believe that our people are our greatest assets and we nurture and develop great talents like yours. Join our team to begin the journey to success with us today. - To be involved and help to execute, implement, coordinate and...