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Indoor Sales Executive

4 weeks ago

Shah Alam, Malaysia Rentokil Initial Full time

**Rentokil Initial**:
Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.
We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.
We are experts in the fields we operate in, investing in training, science, innovation and technology.
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

**Our family of businesses**:
Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries.
Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers.
In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services.
Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific
Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth.
We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields.
Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity.
We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

Working within our functions departments, you would be supporting all of our businesses within Malaysia for Pest Control and Hygiene divisions.

We are looking for a motivated, dynamic Indoor Sales Executive to join our team based at Headquarter (Subang). Your responsibilities will be to convert incoming enquiries into sales or secure appointment for site inspection and good in follow up with customers.
To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the Residential Indoor Sales Specialist team.

**In this role you will be responsible for**:

- Responsible for handling incoming calls for opportunities
- Process enquiries and proactively resolve customer issues & challenges effectively
- Build strong internal and external relationship through customer service support and delivery
- Convert incoming enquiries into sales or secure appointment for site inspection
- Identify and follow-up opportunities to gain new customers and conduct upselling to existing customers
- Proactively call to convert jobs into contracts
- Identify and follow-up complaints from newly signed up customers to prevent pre-mature termination
- Process all customers’ contracts and job orders in timely manner
- Effectively plan Residential Specialist’s work for optimum productivity
- Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately
- Ensure the sales loop is reported accurately on daily basis
- Work out and agree on a payment plan with customer and support Residential Specialist as and when necessary
- Any other task or duties that maybe assigned from time to time

**Requirements**:

- Minimum a Diploma in related discipline of studies with proven track record in telemarketing environment
- Highly successful at converting incoming enquiries into sales or secure appointment for site inspection
- Good communication skills and has the ability to communicate fluently on the phone
- Call centre experience is an added advantage
- Good planning and organisational skills with attention to details
- Ability to priorities tasks with effective time management
- Good understanding of Business clients in your designated locations
- Autonomous and thrive on challenges

**Highly Desirable**:

- Excellent customer service via phone & negotiation skills
- Ability and driven to convert incoming enquiries into sales or secure appointment for site inspection & exceed targets
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary and incentives
- Comprehensive Insurance Plans for Surgical & Hospitalizatio