Change Management Specialist

3 weeks ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Description
- Implement the key change management activities to ensure the smooth execution of various programs, projects and initiatives under RHB Group Digital Transformation (GDT)
- Deliver and monitor change management activities to help manage the impact on internal & external customers, processes and technology
- Build change management practice within GDT and the programs to help upskill the change capabilities among the team and individuals

Execute the change management strategies and plan in each program, project and change initiative
- Assist in the creation of actionable deliverables for the change management levers as defined by program and project scopes
- Work closely with project teams and business owners to support the integration of change management activities into the program and project plans
- Assist in stakeholder assessments and in using the outcome of the evaluation as input to develop change management activities
- Assist in engagement activities, including consultation with various stakeholders and assisting leaders in fulfilling their role as change sponsors
- Implement communication activities & plan including the design, development, delivery and management of communication materials & contents
- Conduct ongoing change risk & impact assessments (CIA) and change readiness assessment (CRA), and provide assistance throughout the various programs to determine potential challenges & barriers and identify corresponding risk mitigation strategies and refinement approaches
- Support end-to-end coaching and training activities including the development of training plans, design of training materials and delivery of training programs (TTT and EUT)
- Manage the feedback received from users and participants during key activities (pilots, UAT, training etc.) and analyze the input to identify key improvement areas as part of the incident management and continuous improvement effort
- Assist in developing change management capabilities and performance measurements or KPIs, (as necessary) and coach junior team members on change management practice
- Act as an active member to support engagement programs in GDT to improve the culture and work relationship, and contribute towards the planning and execution of GDT engagement activities throughout the year

**Requirements**:

- Bachelor degree in Business Management, Business Administration, Information Technology, Engineering or other relevant courses
- Completion of course in, or certification as Change Management Professional and/or Project Manager by relevant bodies is an added advantage, but not mandatory 7+ years of experience in multiple change management program design and implementation
- 7+ years of experience in multiple project management and resource management
- Experience in managing change within digital/IT environment
- Experience in driving culture adoption across organization
- Experience working in consulting firms is desired, but not mandatory
- Familiarity with Agile methodology, but not mandatory

**Benefits**:
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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