Aftersales Service and Client Relations Executive

1 month ago


Bangsar, Malaysia SE Active Sdn Bhd Full time

**Role Objectives**
- Boosting Sales and Revenue: The Service and Client Relations Executive will be tasked with actively seeking out new sales opportunities within our existing client base, thus driving increased revenue for our Aftersales services.
- Dormant Client Reactivation: This role will involve identifying clients who have become dormant or have reduced their service engagement with us. By doing so, we can tap into previously untapped revenue potential. The executive will be responsible for devising and implementing effective strategies to reactivate dormant clients, with a focus on offering tailored solutions and benefits that entice them to renew their service agreements with us.
- Feedback Mechanism: Developing a feedback mechanism to capture insights from lost opportunities is essential. The executive will collect feedback from leads who did not convert and use this information to refine the company's offerings, sales process, or communication strategies.
- Develop long term mutually beneficial relationship with all the clients. Works closely with clients to ensure their satisfaction, making sure client’s needs are being met in a timely and satisfactory manner.
- Monitor client accounts status, expiration and renewal. Grow the accounts, identify potential clients’ needs and increase the existing revenue by the clients.
- Actively engage with clients who have received sales quotations, ensuring that they receive timely and personalized follow-ups.
- Conduct service promotion activities such as campaigns.
- After-sales support through client servicing, inquiries, complaints, and problem-solving.
- Analyse client concerns, timely follow up with the customer issues, escalate issues to appropriate teams, and handle service problems to the satisfaction of the client.
- Help to manage After-sales team projects, review company protocols, and assist the company in client acquisition.
- Ensure end-to-end management of the client lifecycle from onboarding to client relationship management to retention and damage control.
- Any other duties assigned by the management.

**Qualifications**:

- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Marketing/Business Development or equivalent.
- Strong attention to detail
- Disciplined, positive attitude, excellent communication skill, able to handle multitask.



  • Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

    **Role Objectives**: - The primary role is to enhance the efficiency and effectiveness of project delivery processes within the Sales and Aftersales department. This executive will play a pivotal role in coordinating project logistics, managing client communications, and providing essential support to our project managers and teams. **Job...


  • Bangsar, Malaysia SE Active Sdn Bhd Full time

    **角色目標** - 促進銷售和收入:服務和客戶關係主管將負責在我們現有的客戶群中積極尋找新的銷售機會,從而增加我們售後服務的收入。 -...


  • Bangsar, Malaysia CaterSpot Malaysia Sdn Bhd Full time

    **The Role** **Responsibilities**: - Proactively helping customers with their orders to ensure world class customer experience. - Coordinating enquiries between restaurants/caterers and customers as well as CaterSpot’s Account Management Team - Working with members of the Live Ops (Logistics) team on communication for real-time deliveries - Liaising with...


  • Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

    **Your role in a nutshell**: - The primary role is to enhance the efficiency and effectiveness of project delivery processes within the Sales and Aftersales department. This executive will play a pivotal role in coordinating project logistics, managing client communications, and providing essential support to our project managers and teams. **Your mission...


  • Bangsar South, Malaysia Heroes of Digital Full time

    Provide consultation with clients regularly on growing their business using digital marketing - Conduct professional and high-impact presentations to clients - Project manage digital marketing deliverables to ensure quality standards, client expectations and deadlines are met - Build rapport and educate clients on the value of their engagement with the...


  • Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    To provide advice, counsel and resolution on a broad range of employee’s issues, related policy integration and interpretation, work conditions and Labour Law compliance. - To manage disciplinary issues and recommend appropriate disciplinary action including conducting domestic inquiry, draft show cause letter, and other related disciplinary...

  • Marketing Executive

    1 month ago


    Bangsar, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Marketing** Work with store managers and marketing team to develop a comprehensive marketing plan for a 12-month period that includes marketing initiatives and events for the Kuala Lumpur and/or Penang location. Conduct market research to identify and define audiences and potential tie ins. Execute the approved marketing strategy. Coordinating and...

  • Fresh Graduate

    12 hours ago


    Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    Position : Business Development Executive Company : E-commerce industry Working Location : The Vertical, Bangsar South Basic Salary : RM 3500 - RM 4000 Contract Duration : 12Month (Conversion is based on performance) Job Task: - Building trust relationships with existing and potential clients and continuously seeking for business growth...


  • Bangsar, Malaysia Cretev Sdn Bhd Full time

    To share the accountability in achieving and growing Client's revenue target as per business plan by executing the right tactical framework with regards to technical solution. - To execute the planned marketing strategy together with sales through aggressive product “push and drive” activities - To execute business consultation and product solution units...

  • Asst. Manager

    4 weeks ago


    Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    To assist the HOD in overall insurance broking business with main focus on business development and client servicing - Develop and execute sales strategies and action plans to achieve annual revenue targets - Responsible in marketing plans, contacting potential clients, assessing customer needs, providing appropriate insurance plans and maintaining proper...


  • Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: - To support Contact Centre Department’s administrative tasks raised by Inbound Team. - Ensure individual KRA and contribute to the Department’s overall KRA. - Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements. - Analyze, review and recommend appropriate solutions to enhance...


  • Bangsar, Malaysia AEON Credit Service (M) Berhad Full time

    To provide Authorization Services to cardholders and merchants in order to support card usage whilst minimizing credit losses. - To perform verification with cardholder upon Real Time Transaction Monitoring to mitigate fraud risk and preserve the organization and customer interest. - To attend and hold responsibility of other Authorization channel...


  • Bangsar, Malaysia Emax Beaute International Sdn Bhd Full time

    Activation and Events - Planning and execution to set up campaigns and promotion activities. - Involving in ground marketing campaign - Working cross-functionally and across markets to bring campaigns to life - Liaise with suppliers and organize products - Manage collateral productions - Support on event day: admin and logistics - Event support, including...

  • Marcom Executive

    1 week ago


    Bangsar South, Malaysia UOA Hospitality Full time

    We are looking for a Marcom Executive to manage our online and offline communication with clients and increase brand awareness. Marcom Executive responsibilities include distributing promotional material, responding to customers’ queries and comments on social media and networking during marketing events. If you have experience in identifying and building...


  • Bangsar South, Malaysia NW CORPORATE ADVISORY SDN BHD Full time

    **Job Descriptions** - Manage incoming and outgoing phone calls. - Handling client sales inquiries on social media platforms and webmail. - Handling client queries through all other forms of communication channel. - Actively follow up with prospective customers and persuade client to signed up for our services. - Handle customer complaints, provide...

  • Customer Service

    2 weeks ago


    Bangsar, Malaysia Agensi Perkerjaan Hirexpert Sdn Bhd Full time

    **Position Overview**: We are seeking a highly motivated and enthusiastic individual to join our team as an Aesthetic Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to clients in the aesthetic industry. Your primary goal will be to ensure a positive and memorable experience for our customers,...


  • Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Summary**: - Providing accurate information and resolving customer issues related to digital banking products and services. - Maintaining a high level of product knowledge to effectively support customer needs. - Ensuring timely and accurate documentation of all customer interactions in the company's CRM system. - Meeting or exceeding productivity and...


  • Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    就廣泛的員工問題、相關政策整合和解釋、工作條件和勞動法合規性提供建議、諮詢和解決方案。 - 管理紀律問題並建議適當的紀律處分,包括進行國內調查、起草說明原因信和其他相關紀律信函/處分。 -...


  • Bangsar South, Malaysia CXL Executive Sdn Bhd Full time

    **Position **:Business Development Representative **Location**: Bangsar South **Salary**: RM3,000 - RM3,500 **Working Hours**: Monday - Friday / 8.30am - 5.30pm **Contract Duration **:12 month (Renew based performance) - Building trust relationships with existing and potential clients and continuously seeking for business growth opportunities. -...


  • Bangsar South, Malaysia AEON Credit Service (M) Berhad Full time

    Analyze business systems to align the software solutions with business programs. - Develop business specifications and hand it over to technical team for system development. - Provide systems support for any changes made to existing business environment. - Coordinate with IT team for any system enhancement/solutions - To assist the process / operation...