Junior Product Specialist

4 days ago

Kuala Lumpur, Malaysia ApoQlar Full time

**About Us**

ApoQlar is transforming the practice, experience, learning, and sharing of medicine with VSI HoloMedicine®, a certified mixed reality platform leveraging Microsoft HoloLens hardware. Our mission is to enhance patient outcomes, empower clinical professionals, and educate the next generation of medical practitioners. The VSI HoloMedicine® is FDA and CE approved, active in 50+ reference sites globally and a registered trademark in the EU, Singapore and the USA.

Are you passionate about revolutionizing healthcare in? Do you have a knack for providing exceptional customer support and technical expertise? Join us as a Junior Product Specialist and play a pivotal role in driving the success of our medical and non-medical products in the region.

**Job Summary**:
As a Junior Product Specialist, you will be responsible for delivering comprehensive support for our products, including conducting product demonstrations, providing training sessions, and promptly resolving customer inquiries. This role offers a fantastic opportunity to kickstart your career in the healthcare industry and make a meaningful impact on patient care.

**Responsibilities**:

- Conduct face-to-face product demonstrations and training sessions for healthcare professionals, sales teams, and customers to ensure a thorough understanding of our medical devices.
- Provide proactive training and support both on-site and remotely (via platforms like MS Teams), addressing inquiries and guiding customers effectively.
- Take ownership of customer and product-related issues, leading the resolution process swiftly and effectively to maintain high customer satisfaction levels.
- Document and process customer complaints efficiently, ensuring accurate records and timely resolution in accordance with company protocols and regulatory standards.
- Collaborate closely with sales and marketing departments to strategize and execute effective plans for product promotion and growth.
- Stay updated with industry trends, competitor products, and regulatory requirements to advise on product enhancements and market positioning.
- Assist in the development of product documentation, manuals, and educational materials for internal and external use.
- Gather feedback from customers and sales teams, translating insights into actionable strategies for product improvement and development.

**Qualifications**:

- Bachelor’s degree in a relevant field such as biomedical engineering, life sciences, healthcare, or a related discipline.
- Proven experience in a similar role within the medical device industry is advantageous.
- Excellent communication skills, both verbal and written, with the ability to effectively convey complex technical information to diverse audiences.
- Exceptional customer service skills with a focus on proactive assistance, problem-solving, and maintaining high levels of customer satisfaction.
- Strong organizational skills with the capability to manage multiple tasks, prioritize effectively, and meet deadlines in a dynamic environment.
- Fluency in English is required; proficiency in additional languages such as Malay is highly desirable.

**Why Join Us?**
- Opportunity to positively impact the lives of patients, students, and surgeons around the world.
- Chance to shape and create an entirely new market in healthcare using medical mixed reality.
- Work alongside a multicultural and international team with representation from over 10 countries.
- Flat hierarchy with direct access to the founding team.
- High degree of ownership with the opportunity to drive projects forward independently or with a team.
- Gain international marketing experience across multiple continents.
- Competitive compensation structure and opportunities for rapid growth within an expanding team.

**_ Are you ready to shape the future of healthcare and advance next-generation medical technology? We look forward to hearing from you_

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