Collection Officer

2 weeks ago


Kuala Lumpur, Malaysia Kuala Lumpur and Selangor Indian Chamber of Commerce and Industry Full time

We seek a dedicated and detail-oriented Membership Subscription Collection Officer to join our team. In this role, you will be responsible for managing and ensuring the timely collection of membership subscription fees from our organisation's members. The primary focus will be maintaining accurate membership records, communicating with members about their subscription status, and implementing efficient collection processes.

**Responsibilities**:
Maintain up-to-date and accurate records of members and their subscription status.

Implement effective strategies to encourage timely payment of membership subscription fees.

Collaborate with the finance department to reconcile payments and resolve any discrepancies.

Generate and analyze reports related to membership subscription collections for management review.

Assist in the development and improvement of collection processes and procedures.

Provide excellent customer service by addressing member inquiries and resolving issues related to subscription payments.

Work closely with other departments to ensure seamless coordination in the subscription collection process.

**Qualifications**:
High school diploma or equivalent; relevant coursework in finance or accounting is a plus.

Proven experience in collections, billing, or a related field.

Strong communication and interpersonal skills.

Excellent organizational and time-management abilities.

Attention to detail and accuracy in record-keeping.

Proficient in using basic office software and customer relationship management (CRM) tools.

Ability to work independently and collaboratively as part of a team.

Understanding of confidentiality and the ability to handle sensitive member information with discretion.

**Job Type**: Contract
Contract length: 3 months

**Salary**: RM1,500.00 - RM1,600.00 per month

**Benefits**:

- Additional leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer Service or Collection: 1 year (preferred)

Ability to Commute:

- Kuala Lumpur (preferred)


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