Debt Collection Officer

2 weeks ago


Kuala Lumpur, Malaysia FIND Full time

**About the Company**

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

**Job description**
- Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
- Strong ability to negotiate, persuade and convince customer to pay i.e. quick thinker and versatile when customers try to avoid payment
- To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection
- Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
- Review and initiate cost-effective collection and recovery avenues to maximize recoveries and minimize losses
- Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
- Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
- Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
- Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank’s internal policies.
- Attend to customer and update latest contact details.
- To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
- Preparation of reports / analysis in terms of KPIs / delinquency number
- To carry out all other duties assigned from time to time by management.

**Job Requirements**
- Diploma / Degree in any field
- Preferably 2 - 3 years of working experience in bank’s debt collection function. Knowledge in Singapore’s litigation / recovery process will be an added advantage
- Fresh graduates are encouraged to apply
- Strong communication skills especially English. Proficient in Mandarin / dialects will be an added advantage
- Team player who possess strong interpersonal, effective negotiation and analytical skills
- Target oriented and able to work under pressure
- Meticulous, firm, tactful and customer service oriented
- Proficient in Microsoft software (Word, Excel & Powerpoint) will be an added advantage
- Able to be analytical and make good judgement in reviewing accounts
- Ability to thrive in a fast-paced working environment and achieve individual / team targets

**Salary**: RM2,800.00 - RM4,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Debt Collection: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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