Manager, Digital Projects

3 days ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Responsible to execute and support development initiatives that contributes towards the overall development for the digital banking platform (namely InBranch) or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training and production support within stipulated SLA.

Functional _(job responsibilities)_
- Undertaking the roles and responsibilities to project manage the implementation of products for Digital Banking platforms (namely InBranch functions)- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis
- Work closely with internal stakeholders i.e.: product managers, customer servicing channels, operations and IT to provide an integrated channel customer experience.
- Highlight and resolve and critical risks and issues associated to Digital projects
- Lead product/channel development projects from inception to implementation
- Be the key liason person for InBranch Sales functions
- Contribute to any other new assignment and project assigned by Management from time to time.
- Research on latest digital banking trends and from time to time propose new innovative products for digital banking channel.

Managerial _(team/group responsibilities)_
- Manage junior team members
- Manage post implementation support as 2nd tier support to Digital Banking Operation team after project Go-Live for an agreed period of time (before handover to Application Support team).
- Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._



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