Business Analyst

3 weeks ago


Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

ZALORA is looking for an analytical and process-oriented person interested in fashion and operation management to join our team based in Kuala Lumpur. This role will be a part of the Marketplace Operation team managing the business operations of over 1000+ high-profile brands in ZALORA Marketplace across regions. This is a dynamic role in a fast-paced and growing marketplace business with an opportunity to support high-level business decision-making and to get extensive regional and cross-functional exposure.

**Responsibilities**:

- Analyze the marketplace operation processes and large datasets to gather process insights and propose process improvement ideas, primarily focusing on seller experience
- Implement Tech-supported improvements in the Zalora Seller Center system
- Prepare structured business cases to evaluate potential business opportunities
- Contribute to critical project management phases such as project planning, stakeholders communication, and improvement execution
- Create and send out KPI reports to Operations leaders and other project stakeholders
- Maintain existing Dashboards and design/develop new ones if necessary
- Support in additional data research/requests or analysis as required
- Identify opportunities for process automation and implement solutions to reduce manual tasks

**Requirements**:

- Bachelor's Degree in Business, Statistics, Engineering or other Quantitative degrees
- 0-3 years working experience in a process improvement or project management role within e-commerce/internet startups, manufacturing or logistics companies, or consulting firms
- Experience with Looker and SQL, BigQuery, and/or other Business Intelligence packages. Very good knowledge of Microsoft Excel is a must.
- Excellent spoken and written English
- Excellent logical thinking and problem structuring, comfortable to use flow charts and other workflow mapping tools to express connections between activities and processes
- Comfortable working with numbers and interest to gain insights from large datasets
- Have passion for operations and continuous process improvement
- Eager to learn, can-do attitude, comfortable to work in a multicultural, fast-paced, dynamic environment
- Eager to build a career in process design and project management within a leading e-commerce company

**Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for**:

- An exciting platform to make your success story
- Have the utmost care for your mental and physical wellbeing
- Flexibility weaved into your lifestyle
- A seamless work environment with a friendly & team-fueled culture
- Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our **LinkedIn** page and know more about us from our **career website**.

**The ZALORA Story**

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.

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