Technical Support Specialist

1 week ago


Bayan Lepas, Malaysia Metacloud Solution Full time

Job responsibilities: '¢ Provide L1 support to our client on a 24/7 rotation basis '¢ Web Application troubleshooting and resolving technical issues in a timely manner base on severities. '¢ To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. '¢ Ensure that all defects dealt with are according to incident management best practices. '¢ Maintain accurate logs of faults with resolution and contact details. '¢ Monitor system operations and provide initial diagnosis of error, following escalation processes if required.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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