Snr Spclst, Business Dvlpmnt

7 months ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Shariah Business & International Business- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Drive customer acquisition, satisfaction and retention
- Grow market share and share of customers’ wallet
- Increase customers’ product portfolio breath
- Support business development business efforts with respective departments/divisions/business groups within RHB Group
- Support all business initiatives under Group Shariah Business

**Key Responsibilities**:
Sales Management
- Support the BMs in their branch business plan
- Ensure the sales targets are met through well-structured planning and execution of sales initiatives
- Provide support towards the development of Islamic Business for Cawangan and Conventional Branches
- Liaise with Product Development and Management on new campaign and new product launches
- Develop a firm understanding of the customer base and operating complexities that exist within each of the Cawangan within the Network and manage them accordingly
- Adopt one Cawangan and leverage on community banking initiatives to achieve the set target
- Carry out marketing visit to business premises within the locality together with BM and achievement shall be reflected on mirror basis to recognize the effort
- Engage closely with CBBC for target achievement
- Present the syuQR presentation to targeted mosques with affluent community

Customer Service Management
- Provide positive guidance to Cawangan team for good customer experience
- Guide the Cawangan to provide high standards of customer service in line with the quality and standards set by the Bank

People Management
- Periodic visitation to Cawangan and Conventional Branches to facilitate smooth execution of Shariah Business
- Motivate and coach BMs for higher performance
- Feedback to RD’s on staff performance, promotion, termination, salary increment and adjustment

Project Management
- To support the RHB Islamic Banks’ MOHE MySiswa project initiative
- Liaison Officer for MOHE Project with relation to ATM installation and site system infrastructure/network readiness and availability during deployment
- Other project related task (as assigned by the Bank)
- Requirements

**Requirements**:
Bachelor Degree - Minimum Degree Holder.
- Minimum 10-12 years experiences handling sales and business relation within RHB Group as well as external parties/customers.
- Proven track record in sales and customer service, i.e. in Quartile 1 and 2

Knowledgeable on the Banks’ procedures as well system/technical expertise related to the job position
- Excellent interpersonal and relationship building skills

System Infrastructure and IT System knowledge
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



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