Snr Spclst, Family Protection

4 months ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
Monday - Friday- Business Area
- Insurance- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads impact the same customer journey
- Lead the overall ideation and development of travel, personal accident, medical, home, fire insurance products and value propositions
- Own and refine the related customer journeys to ensure a seamless e2e customer experience both online and offline
- Develop and implement omni-channel strategies along the sales funnel, including driving awareness, acquiring customers, incentivizing purchases and driving renewals and advocacy
- Develop and run tactical initiatives when needed (e.g. new purchases, renewals, referrals)
- Build relationship and grow collaborative effort with Community Banking (Retail) to identify synergies from Product Development perspectives

**Key Responsibilities**:

- Optimize existing end-to-end customer journeys and improve the customer experience
- Ideate, review and enhance product enhancements and innovation
- Understand customer personas, needs and pain points via Design Thinking
- Own the customer experience vision for customer segment or product/service category
- Design valuable experiences in order to serve customers seamlessly both online and offline
- Strategize and implement strategies and tactical initiatives
- Able to support in leading the team, provide coaching and guidance to Squad members where necessary

**Agile Ceremonies**
- Conduct & participate in agile ceremonies
- Perform other functions as authorized by the management
- Support Squad Lead to ensure alignment to journey vision and key goals
- Together with Squad Lead, plan for operationalization and scaling up developed solutions
- Bring product related and frontline process and customer related knowledge to the team
- Ensure delivery of journey against budget
- Test prototypes with customers
- Responsible for collating data, interviews customers, and conducting research to support design and enhancements to journey
- Monitor and discuss progress of recently launched products

**Management of customer journeys by customer segments/ products**
- Plotting and mapping of end to end customer journeys by products and segments
- Identify heat-maps within the journey and seek to rectify, improve and innovate
- Continuous improvement of journeys
- Any tasks required by Squad Lead or Head of Retail Protector
- Coordinate post-implementation review analysis
- Monthly performance tracking (target vs actual)
- Conduct yearly product review and product harmonization exercise
- Provide product training to sales where necessary
- Ensure product and operating manual guidelines are kept up-to-date and complete
- Propose system enhancements, raise CRs and perform UAT where needed
- Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals
- Design, manage & initiate specific sales campaigns to incentivize sales staff
- Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting)
- Review and analyze the various products and recommend to the management to retain, enhance or remove non-performing products
- Conduct Product innovation brainstorm and follow through.
- Brainstorm new product ideas after gathering feedback on competitors’ products and to discuss and approve on new product ideas
- Discuss, deliberate and recommend the product design and pricing for approval to Management on new products/variation
- Review Product Design Approval Document, conduct market intelligence and Identify target market.
- Present the information on the product design, concept, collaterals, business plan and strategy to respective stakeholder for approval or endorsement
- Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal / pricing of products
- Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
- Description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
- Pre-launch preparation

**Product development**
- Perform Market Research including proposal on new product ideas.
- Requirements

**Requirements:
More than 5 years
- Design Thinking capabilities to understand customer personas, needs and pain points
- Understanding of travel, personal accident, medical, home, fire insurance products and market landscape/ future trends
- Forward-thinking strategic mindset
- Highly organized and detail-oriented when necessary to execute strategies and initiatives
- Understanding of related regulatory and compliance guidelines
- Able to balance and consider risk levels in product development
- Able to empower teams & make decisions effecti

  • Snr Spclst, Family Protection

    6 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Insurance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads impact the same customer journey - Lead the overall ideation and...

  • Snr Spclst, Family Protection

    4 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Description **Primary Objective**: - Optimise existing end-to-end customer journeys and improve the customer experience. Ensure consistency in journey design when multiple squads impact the same customer journey - Lead the overall ideation and development of travel, personal accident, medical, home, fire insurance products and value propositions - Own and...

  • Snr Rship Mgr, Family Office

    2 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday - Friday Business Area Asset Management Location Malaysia - Kuala Lumpur Description **Primary Objective**: The primary role of the Relationship Director is to achieve the sales target set by Regional Head, Family Office. The Relationship Director is expected to establish and develop relationships by providing a high...

  • Snr Rship Mgr, Family Office

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: The primary role of the Relationship Director is to achieve the sales target set by Regional Head, Family Office. The Relationship Director is expected to establish and develop relationships by providing a...

  • Snr Analyst

    7 months ago

    Kuala Lumpur, Malaysia Jobs2Grab Full time

    **_JOB SCOPE_** **_ Role : Snr Analyst, Group Applications_** At AIA weve started an exciting movement to create a healthier, more sustainable future for everyone. As pioneering innovators for over 100 years, were now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital...

  • Snr HR Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Snr Spclst, Investors Advisory

    3 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Retail Banking- Location - Malaysia - Kuala LumpurDescription **Primary Objective**: - Wealth Insight Materials ; to work with GCC, fund house partners and source from public information to provide insight framework, to review insight materials and to ensure dissemination of such materials to...

  • Legal Protection Officer

    7 months ago

    Kuala Lumpur, Malaysia Asylum Access Full time

    **About Asylum Access** We are human rights advocates who support forcibly displaced individuals and communities as they reclaim their rights, agency and power. Our unique combination of legal empowerment, policy advocacy and global systems change creates conditions in which refugees can live safely, move freely, work legally and go to school. Our work...

  • Snr Spclst, Regulatory Rprting

    8 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Compliance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Assurance to Board and Senior Management on the Bank’s level of compliance to regulatory requirements - Monitor and detect compliance inadequacies - Reporting of regulatory non-compliance incident to BNM -...

  • Snr Spclst

    8 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Asset Management- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Serving trustees retail customers by developing and providing best in class products and services - Management of agents and business partners to ensure high quality standards and enhanced customer...

  • Snr Customer Analytics Spclst

    2 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Chapter Lead to build and nurture data driven culture across squad members to combine usage of data analysis and market knowledge and product experience to formulate and...

  • Snr Spclst, Compliance Innvtns

    2 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour Regular Hours Monday - Friday Business Area Compliance Location Malaysia - Kuala Lumpur Description **Primary Objective**: - To provide assurance to Board and Senior Management on the Group’s compliance status and risk levels. - To develop forward-looking compliance framework and standards to meet compliance obligations. - To make RHB...

  • Snr Spclst, Business Dvlpmnt

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Shariah Business & International Business- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Drive customer acquisition, satisfaction and retention - Grow market share and share of customers’ wallet - Increase customers’ product portfolio breath - Support business...

  • Snr Customer Analytics Spclst

    2 weeks ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Chapter Lead to build and nurture data driven culture...

  • Snr Customer Analytics Spclst

    7 months ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Produce analytical deliverables using SAS/ Analytics Tools and drive analytics adoption and execution effectiveness with Tribes members. - Assist Squad Lead to build and nurture data driven culture...

  • Snr Spclst, Aq Workout

    6 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: To defend the quality of loan assets through proactive management of high-risk accounts identified to be under EAM strategy, early recognition of potential problematic accounts and advising originating...

  • Snr Spclst, Strategic Prtnrshp

    6 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Insurance- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Identifies strategic partnerships that RHBI should pursue - Develop and size partnership opportunities, identifying positive financial value partnerships - Engage internal teams (Risk, Compliance, Legal,...

  • Snr Spclst, Investors Banca

    7 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Responsible for the growth and achieving Bancassurance targets agreed with business partners - Management of distribution channels based on regions/category - Provide support in terms of sales planning,...

  • Snr Spclst, T5: Compliance

    7 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Community Banking- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Assist to develop, manage and market the Bank’s debit cards to ensure the achievement of the Bank’s debit cards targets and to increase the Bank’s debit cards market share, in line with the Bank’s...

  • Snr Spclst, Aq Workout

    4 days ago

    Kuala Lumpur, Malaysia RHB Banking Group Full time

    Description **Primary Objective**: To defend the quality of loan assets through proactive management of high-risk accounts identified to be under EAM strategy, early recognition of potential problematic accounts and advising originating unit on appropriate remedial actions to avoid impairment and provision. **Key Responsibilities**: Manage selected...