Snr Spclst, Product Dvlpmnt

1 week ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Insurance- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Support squads with identifying required alignments and timelines with key CoEs/Service Partners and Support Functions
- Support ideation and development of motor, travel, personal accident, medical, home, fire insurance products and value propositions
- Support related customer journeys to ensure a seamless e2e customer experience both online and offline

Support in building relationship and grow collaborative effort with Community Banking (Retail) to identify synergies from Product Development perspectives

**Key Responsibilities**:
**Product development**
- Define plan required for implementation, support with doc., approval. Papers, policy wording etc
- Define compliance requirements, support for delivery of approvals on time and communication across risk, compliance and legal teams
- Engage with key stakeholders across stages of the value chain to understand process and address roadblocks on the way of efficient and effective service delivery
- Identify potential risks and initiative roadblocks, recommending ways to overcome such obstacles
- Provide risk-based feasibility input to squad; understand regulatory and compliance requirements
- Strong understanding of business and operational processes
- In-depth understanding of **Product Development Process**:

- Able to communicate and work with other parts of the organization
- Understand customer personas, needs and pain points via Design Thinking
- Perform Market Research including proposal on new product ideas as and when required
- Participate in product innovation brainstorm and follow through.
- Review Product Design Approval Document, conduct market intelligence and Identify target market.
- Complete the Materiality Assessment Template.
- Present the information on the product design, concept, collaterals, business plan and strategy to respective stakeholder for approval or endorsement
- Consolidate and prepare policy wording, proposal forms, product disclosure sheet and brochure.
- Consolidate proposed product specification, pricing and forecast production.
- Engage all relevant business / support teams (including IT) for inputs on all aspects of the product proposal
- Ensure the product design complies with policies, procedures, laws, controls and processes that have been introduced by RHBI, BNM and other regulatory bodies.
- Description and assessment of risks with analysis and mitigation strategies i.e. strategic, credit, market, operational and insurance risks.
- Coordinate with related points of contacts in CoEs and Support Centers
- Complete product proposal paper and product documentation for review and submission to all approving authorities’ i.e. internal stakeholders (PPC and MANCO), IPREB, Group CARL and BNM.
- Pre-launch preparation
- Coordinate post-implementation review analysis
- Monthly performance tracking (target vs actual)
- Yearly product review and product harmonization exercise
- Provide product training to sales where necessary
- Ensure product and operating manual guidelines are kept up-to-date and complete
- Propose system enhancements, raise CRs and perform UAT where needed
- Coordinate with Marketing & CX CoE to plan for marketing activities and collaterals
- Design, manage & initiate specific sales campaigns to incentivize sales staff
- Prepare and submit necessary reporting (e.g. quarterly BNM reporting and Yearly PIDM reporting)
- Bring knowledge of specific set of business and operational processes to the team
- Maintain complete documentation of the proposed product and share relevant approval document, including regulatory approval if required.
- Submit Certificate of product readiness to template to Group Compliance
- Update product collaterals in My1portal (if any)
- Coordinate to perform post implementation review analysis
- Any other tasks required by Head of Retail Protector

**Management of customer journeys by customer segments/ products**
- Support plotting and mapping of end to end customer journeys by products and segments with Retail & Biz Tribes
- Identify heat-maps within the journey and seek to rectify, improve and innovate
- Provide inputs in continuous improvement of journeys

**Chapter Member**
- Provide product development advice as and when required by Squads/Circle
- Advice chapter members on product development processes
- Provide coaching and up skilling to chapter members/Squads/Biz/CoE on product development processes

**Agile Ceremonies**
- Participate in agile ceremonies
- Requirements

**Requirements**:
Bachelor Degree -.

Minimum more than 5 years
- Design Thinking capabilities to understand customer personas, needs and pain points
- Understanding of travel, personal accident, medical, home, fire insurance products and market landscape/ future trends
- Forward-thinking strategic mindset
- Highly organized and detail-oriented when necessa

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