Process Spclst

3 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Continuously capture Voices of Customers and Voices of Employees to gain a complete view of customer experience
- Measure, monitor and report customer satisfaction and engagement levels to continuously improve our operations and remain competitive
- Gain deeper insights through analysis of data from multiple sources to uncover and recommend strategic solutions to drive Group-wide improvements in CX
- Ensure designing of our products, services and the way we operate are dictated by what is best for our customers
- Support the Service Excellence Council strategies

**Key Responsibilities**:

- Strong knowledge on IPA architecture and operations
- Adequate knowledge of Banking Industry and systems used or equivalent technical experiences
- Possesses good business judgment and operational requirement to have effective business engagement and to propose automation process
- Structured thinking and attention to details to map the current and proposed operational process
- Solid project and change management skills
- Possesses reasonable experience and knowledge in market practices related to IPA
- Requirements

**Requirements**:
Bachelor Degree - Degree or Master from established and recognized university..
Master's Degree - Degree or Master from established and recognized university..
- **More than 2 years’ experience in process analysis, or IT support function.**
- Interpersonal and communication skills
- Good analytical and problem solving skills
- Strong knowledge in Windows OS/server functions
- Strong technical skillsets in problem solving, testing and support
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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